Associate Director of Quality Assurance

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Humana is evolving how creative and content work is planned, reviewed, governed, and delivered across the enterprise. As Associate Director, Quality Assurance, you will lead the QA function that helps ensure work produced by both internal and external agencies is accurate, compliant, on brand, and ready for execution.

In a typical day, you may set quality standards, identify quality risks, guide review practices, partner with intake, creative, account, compliance, and operations leaders, and coach team members on standards that strengthen the consistency of our creative output. This includes helping teams reflect a unified tone of voice, uphold brand standards, and deliver work that feels cohesive, accurate, and ready for downstream execution. This role supports better experiences for members, patients, caregivers, and business partners by helping teams get the work right from the start.

The Associate Director, Quality Assurance leads the quality strategy, standards, and review practices that improve the accuracy, completeness, and readiness of marketing collateral. This role governs quality by ensuring work produced by internal and external agencies meets compliance, regulatory, accessibility, and brand requirements. The Associate Director partners across teams to identify defects early, reduce rework, strengthen compliance readiness, and improve the experience for stakeholders and delivery teams. Through coaching, reporting, and continuous improvement, this role helps Humana deliver clearer, more effective communications and experiences for the people we serve.

Key Role Functions

• Lead quality assurance strategy and governance for the Creative and Content team, ensuring work is complete and aligned to predefined standards before partner and legal routing

• Establish and scale quality standards, checklists, documentation routines, reporting practices, and escalation paths that reduce defects, rework, and delivery delays

• Partner with intake, account, creative, operations, compliance, legal, and business leaders to identify risks early and support compliant, on-brand work

• Lead and develop a team of proofreaders, setting priorities, coaching for accuracy and consistency, and ensuring work meets quality, brand, compliance, and readiness standards

• Monitor quality trends, recurring issues, and risk indicators; translate insights into process improvements, training, and leadership recommendations

• Guide team members and cross-functional partners on intake expectations, quality criteria, governance practices, and continuous improvement opportunities that improve speed, clarity, and accountability.

Use your skills to make an impact

Required Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent professional experience

• 8+ years of professional experience in quality assurance, proofreading, regulated communications, marketing operations, creative operations, or a related field

• 2+ years of experience leading associates, managing direct reports, or directing cross-functional quality assurance, creative operations, or regulated communications workstreams

• Demonstrated experience creating, scaling, or governing quality standards, style guidance, consistency guidelines, checklists, and review practices in a complex organization

• Experience partnering with senior stakeholders across business, creative, operations, compliance, or legal teams to resolve issues, manage risk, and improve creative consistency

Preferred Qualifications

• Experience leading quality assurance, proofreading, or regulated communications practices in health care, health insurance, Medicare, Medicaid, or another highly regulated industry

• Experience improving marketing, creative, content, or agency intake, scoping, routing, and review workflows

• Working knowledge of compliance, accessibility, brand governance, privacy, approval requirements, and risk controls for customer-facing communications

• Experience using workflow, project management, reporting, or collaboration tools such as Workfront, Aprimo, or Microsoft 365 to monitor quality trends and process performance

Location & Work Arrangement

• Preferred locations: Arlington, VA; Louisville, KY; Atlanta, GA; Boston, MA; Chicago, IL; New York, NY; Tampa, FL; Nashville, TN; Dallas, TX; Seattle, WA; Denver, CO; Fort Lauderdale, FL

• Periodic in-office work may be required to support collaboration, key meetings, and leadership engagement. Remote options will be considered based on role needs and candidate experience

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$126,300 - $173,700 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 09-16-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.