Desktop Support Technician - Charles City, IA
AA2IT
Desktop Support Tech II
Location: 2000 Rockford Road, Charles City IA
Role: To cover someone on medical leave with the probability he may not return, this could be a long term opportunity for someone (3-5 years)
Is this position remote or in person? 100% On site Mon-Fri 8 to 5pm No nights, weekends, or on call support
Comptia A+ (Required), Lenovo warranty certifications a plus
Supporting Windows 11, MS Office 0365, Remote access, SCCM Imaging, Asset management
All our work comes from Service Now ticketing system
Must be detailed and process oriented, able to work independently following detailed steps and be able to document troubleshooting steps taken and maintain daily ticket status.
Break-Fix support, changing system boards, hdds, laptop LCDs etc.
Good trouble shooting skills both HW and software
IMAC – Receiving equipment, unboxing and deploying (set up, breakdown)
Responsible to ship and track equipment to remote users and track returns documenting everything in the ticket
What are the TOP 2 required skills that candidates must have? Must be able to read and follow written instruction, good customer service skills
Vacancy posted 5 hours ago
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