Operations Manager

Job Description

Job Description

Xpedient is a full-service third-party logistics (3PL) provider with experience supporting a diverse client base through warehousing services, transportation management, supply chain management, order fulfillment, and labor solutions.

Shift: Monday through Friday, with occasional Saturdays
Operational Hours: Begin at 7:00 a.m.

Summary

The experienced Operations Manager will provide leadership and direction to a diverse warehouse workforce responsible for fulfilling orders for multiple clients. The operation supports a large client with varying levels of inbound and outbound activity based on volume fluctuations, requiring a strong understanding of labor management, forecasting, and operational planning.

This position requires the ability to communicate effectively in both English and Spanish to support employees, operational leadership, and day-to-day site communications.

The primary objective of this role is to optimize costs, maximize service levels, develop a high-performing team, and achieve operational excellence.

Roles and Responsibilities

• Provide effective leadership to warehouse staff while fostering a positive, collaborative, and inclusive team environment.
• Communicate effectively with employees and operational teams in both English and Spanish .
• Supervise, train, coach, and evaluate warehouse personnel, ensuring the team is motivated and aligned with organizational goals.
• Foster a culture of safety, accountability, efficiency, and continuous improvement.
• Oversee the accurate and timely receiving, storing, picking, and shipping of products.
• Implement and maintain effective inventory control procedures to minimize discrepancies and losses.
• Conduct and oversee cycle counts and physical inventories to maintain inventory accuracy.
• Manage labor requirements based on operational volume, productivity expectations, and customer needs.
• Monitor key operational metrics, including labor, quality, productivity, efficiency, and service levels.
• Develop and execute operational strategies and annual plans, including budgets, SOPs, customer plans, and improvement initiatives.
• Maintain strong customer relationships and serve as a key operational point of contact.
• Ensure compliance with OSHA requirements, company safety programs, and other applicable policies and procedures.
• Utilize warehouse and supply chain technology, including WMS platforms; SAP experience is preferred.
• Maintain proficiency with Microsoft Office and other business applications.

Preferred Qualifications

• Bilingual in English and Spanish required, with the ability to communicate effectively with employees and business partners in both languages.
• 4+ years of operations management experience in warehousing and distribution.
• Proven operations leadership experience in a fast-paced e-commerce, fulfillment, manufacturing, production, distribution, or logistics environment.
• Tire manufacturing, food service, or retail distribution experience; tire warehouse experience is a plus .
• Strong experience with SAP and warehouse management systems (WMS) preferred.
• Strong data analysis skills with the ability to produce, interpret, and draw conclusions from operational data.
• Sound business judgment with demonstrated analytical and problem-solving capabilities.
• Proven ability to influence others and drive accountability across multiple levels of an organization.
• Excellent written and verbal communication skills.
• Previous experience in startup operations and/or 3PL environments preferred.
• Strong team orientation with the ability to facilitate projects, manage competing priorities, and meet deadlines.

Essential Abilities and Skills

• Bilingual communication in English and Spanish
• Leadership and employee development
• Conflict resolution and facilitation
• Relationship building
• Change management
• Continuous improvement
• Financial acumen
• Labor planning and workforce management
• Adaptability and flexibility
• Excellent written and verbal communication
• Results-driven mindset
• Strong customer service orientation

Safety

• Observe and follow all applicable health and safety regulations.
• Enforce operating instructions, safety procedures, and company policies.
• Assist management in establishing and maintaining warehouse safety standards and procedures.
• Maintain appropriate documentation and records related to safety incidents.
• Assign and support designated safety personnel as appropriate.
• Maintain the warehouse in a clean, safe, organized, and orderly condition.
• Promote employee accountability and active participation in the site's safety culture.

Compensation & Benefits

• Xpedient offers a competitive compensation and benefits package, including:
• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid time off
• Paid holidays
• Additional benefits and allowances, as applicable

Xpedient Logistics is an Equal Opportunity Employer.