Fast and Fresh Manager

Job Summary Fast & Fresh Manager oversees the Fast & Fresh department, ensuring high customer service standards, cleanliness, and profitability. Responsibilities Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service. Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as most important. Smiles and greets customers in a friendly manner. Makes an effort to learn customers’ names and address them by name whenever possible. Assists customers by escorting them to products, securing items out of reach, loading or unloading heavy items, making note of suggestions or requests; and performing other tasks to enhance the shopping experience. Answers the telephone promptly and provides friendly, helpful service to callers. Recruits, hires, trains, supervises, disciplines, and evaluates all department employees. Determines department goals with the store director. Writes department work schedule and establishes a daily work plan. Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment. Communicates with employees regarding sales and ideas. Handles and satisfies customer issues. Figures retail pricing and ensures correct pricing. Extends invoices, posts invoices, and oversees department bookkeeping procedures. Analyzes weekly and monthly sales and trends, prepares ad projections, and writes ads. Conducts inventory of the department. Plans displays, promotions, and determines pre-orders. Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrinkage. Understands and troubleshoots equipment and ensures maintenance is performed. Maintains strict adherence to department and company guidelines related to personal hygiene and dress. Adheres to company policies and individual store guidelines. Reports to work when scheduled and works expected number of hours. Secondary Responsibilities Ensures pricing is competitive in the market area. Attends meetings and seminars and participates in continuing education. Fills displays and works in the sales area. Unloads trucks, checks in delivered merchandise and places product in appropriate storage area. Performs departmental duties as needed. Assists in other areas of the store as needed. Performs other job related duties and special projects as required. Supervisory Responsibilities Instructs, assigns, reviews and plans work of others. Maintains standards, coordinates activities, allocates personnel, acts on employee problems, and selects new employees. Has the authority to approve employee discipline. Has the authority to recommend employee transfer, discharge, and salary increases. Knowledge, Skills, and Abilities Ability to solve practical problems; interpret instructions. Ability to do arithmetic calculations involving fractions, decimals, and percentages. Ability to file, post, and mail materials; copy data; interview to obtain basic information; guide people and provide basic direction. Education and Experience High School diploma or equivalent and over one year of related work experience. Physical Requirements Must be able to perform medium work, exerting up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects. Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. Must be able to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions. Working Conditions Position is frequently exposed to temperature extremes and dampness; possible hazards include equipment movement, electrical shock, and exposure to cleaning chemicals and solvents. This is a fast‑paced work environment. Equipment Used to Perform Job Telephone, fax, copier, pallet jacks, garbage disposal, trash compactor, cardboard compactor, box cutter, knives, computer, calculator, frozen juice machine, coffee maker, cash register, C.A.R.S. reordering system, and gas pumps. Financial Responsibility Responsible for company assets, including equipment and merchandise. Contacts Daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with local, federal, or state regulatory agencies regarding inspections. Confidentiality Has access to confidential information including employee compensation, monthly results, quarterly inventory reports, sales and profit sheets, and warehouse pricing. Compensation The anticipated annual starting wage for this position is $51,480.00 to $64,480.00 depending on experience. Benefits Benefits are available; details are provided by the company. Drug Screening Employment is contingent upon successful completion of a pre‑employment drug screen. #J-18808-Ljbffr Hy-Vee Inc