Manger of IT Support Service

Department:12296 Enterprise Corporate - North and Central WI RegionStatus: Full timeBenefits Eligible:YesHours Per Week:40Schedule Details/Additional Information:First Shift -Onsite location Sheboygan and Grafton Wisconsin. Travel for the WI area Manitowoc/Two Rivers/Sheboygan/Hartford/Grafton. Pay Range:$51.05 - $76.60Major Responsibilities:Researches, evaluates and recommends hardware and software products that will enhance the capabilities of the organization’s information systemsLiaise with functional or operational area managers to understand their current and future information needs and determine how information systems should be installed, configured and maintained to best meet these needsEnsures that applications and infrastructure are current and available to support business operationsEnsures that technology problems and service requests are resolved in accordance with service level objectives and information systems policies. Effectively communicates technology changes and outages to impacted business usersInteracts regularly with site/region executives, service line and operational leaders to collect and understand new business needs, relevant issues or adoption barriersLocates existing solutions or develops new technology to solve site/region issues where appropriateEnsures that the local site/region technology and infrastructure meets or exceeds established uptime targets through capacity planning, backup & recovery planning, lifecycle planning and server health monitoringInvestigates, tests and applies necessary system and application updates/patches to reduce exposure to malicious or unauthorized access. Also ensures that all system software is properly licensed and trackedPerforms human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.Licensure, Registration, and/or Certification Required:NoneEducation Required:Bachelor's Degree in Business or Information Technology or related fieldExperience Required:3 years in information technology and/or project management. Includes 1 year of supervisory experience in managing staff and budgets in an Information Technology environmentKnowledge, Skills & Abilities Required:Demonstrated project management expertiseKnowledgeable of performance management and improvement techniquesExcellent verbal and written communication skills and the demonstrated ability to communicate well with all levels of the organization. Good presentation skillsProven experience working in a team oriented, collaborative environment. Excellent team playerExcellent organizational, analytical, interpersonal skill; technical and problem-solving abilitiesSelf-motivated, able to work independently to complete tasks and respond to department requests and to collaborate with others to utilize their resources and knowledge to identify high quality solutionsStrong decision-making abilitiesExposure to finance and budgeting a plusPhysical Requirements and Working Conditions:This position requires travel, therefore, will be exposed to weather and road conditions.Operates all equipment necessary to perform the job.Exposed to a normal office environment.This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.Our Commitment to You:Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:CompensationBase compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or trainingPremium pay such as shift, on call, and more based on a teammate's jobIncentive pay for select positionsOpportunity for annual increases based on performanceBenefits and morePaid Time Off programsHealth and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term DisabilityFlexible Spending Accounts for eligible health care and dependent care expensesFamily benefits such as adoption assistance and paid parental leaveDefined contribution retirement plans with employer match and other financial wellness programsEducational Assistance ProgramNote: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.SummaryLocation: Aurora Medical Center Grafton - 975 Port Washington Rd; Aurora Medical Center Sheboygan County - 3400 Union AveType: Full time