Sales Support Specialist

Job Description

Job Description

Founded in 1980, P.J. Fitzpatrick is an award-winning home remodeling company specializing in roofing, windows, doors, siding, gutters, bath remodeling, and more. Serving homeowners throughout the Mid-Atlantic region, we are committed to delivering exceptional craftsmanship, outstanding customer service, and high-quality home improvement solutions.

At P.J. Fitzpatrick, our people are the foundation of our success. We invest in our employees through hands-on training, career development, and opportunities for advancement, creating an environment where team members can build long-term, rewarding careers. Our culture is built on integrity, teamwork, and a shared commitment to exceeding customer expectations.

Whether you're just starting your career or bringing years of experience, P.J. Fitzpatrick offers the opportunity to grow with a company that values hard work, innovation, and excellence.

The Sales Support Specialist provides administrative and operational support to the sales team. This role is responsible for maintaining sales-related trackers, assisting with sales holds, preparing documentation, and responding to internal and external inquiries. The position is primarily task-based, with occasional small projects assigned as needed.

Pay: $22.50 an hour

Schedule: 1st shift Monday-Friday

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Essential duties include, but are not limited to:

· Maintain and update Excel trackers related to capacity, golden ticket eligibility, and no-show appointments

· Monitor sales holds and communicate new or updated hold information to HICs and managers

· Prepare customer documentation and scorecards upon request

· Research job information and provide clear, concise summaries of findings

· Assist with general document preparation and organization

· Update job notes and status changes in the CRM system

· Compile reports and export documentation for management review

· Support follow-up actions and documentation resulting from sales hold meetings

Key Performance Indicators (KPIs)

· Meet Service Level Agreements (SLAs)- tasks completed on time and complete

· Maintain 95% or higher accuracy in data processing and updates

· Ensure assigned sales trackers are accurate and up to date

Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

· Strong organizational skills with the ability to manage multiple tasks

· High level of accuracy and efficiency in data entry

· Proficiency with basic Microsoft Office applications, particularly Excel

· Clear and effective written and verbal communication skills

· Willingness and ability to learn new systems and technologies

Education and Experience

· High school diploma or equivalent required

· One year of office or data entry experience preferred

Benefits

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance