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Product Operations Associate

Primis

Product Operations Associate | FinTech (Series A) | NYC Primis are partnered with a first-of-its-kind FinTech start-up, building modern workflow and communication products for financial services. They are well-funded, approaching PMF, and growing fast and looking for a sharp operator to sit at the intersection of Product and Operations. The role This is a high-ownership, customer-facing role where your front-line learnings will actually shape the roadmap. What you'll own Form digitization: Translate paper-based workflows and real-world complexity into clean platform configurations. Data mapping: Build solutions that connect our platform with new vendor and customer systems using complex logic. Process optimization: Surface patterns and inefficiencies; propose and test solutions that make the team move faster. Product feedback loop: Translate front-line learnings into product improvements, work with Product to prioritize tooling and automations. Implementation support: Own playbooks, FAQs, and runbooks. Support Solutions and CS on new client implementations and escalated issues. What we're looking for 2–4 years in operations, product operations, or a similar execution-heavy function, ideally at an early-stage startup Experience working directly with customers to gather requirements and align on launch milestones Strong written and verbal communication skills, you represent us with external partners and customers Proficient in Airtable, Excel/Google Sheets, and similar platforms Track record of delivering accurate, high-quality work in a fast-moving, ambiguous environment You'll stand out if you have Experience at a company with fewer than 100 people at time of joining, or Series B or earlier Fintech, financial services, insurance, B2B SaaS, health tech, HR tech, or proptech background Prior experience founding a company or launching a product, even as a side project Hands‑on experience with AI tools and automated workflows Hybrid in New York City - in office Tuesday through Thursday. #J-18808-Ljbffr Primis

Vacancy posted 5 days ago
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