Quality Assurance, Monitoring & Testing Lead Analyst

Citibank, N.A. seeks a Quality Assurance, Monitoring & Testing Lead Analyst for its New York, New York location. Responsibilities Support the assessment of activities and processes to strengthen risk management quality. Assist with control design assessment and conduct routine testing of internal activities and processes to ensure adherence to quality standards and identify risk or non‑compliance. Design automated control testing tools and support testing automation initiatives. Lead data‑based control testing digitization and automation techniques. Monitor initial testing results and ensure control testing procedures are accurate and updated. Review stakeholder and client feedback and respond to any quality assurance issues. Maintain relationships and drive accountability with partners. Support quality testing performed for business functions after completion of a process. Prepare for tool rollout and validate reports provided by the automation team. Assist with development and execution of monitoring and testing for controls, including control design assessment and design of operational effectiveness for monitoring and testing tools. Conduct research on data availability, including location, format and access needed for the target data. Lead the automation lifecycle by proposing, creating, grooming, unblocking hurdles, and validating automated tool designs. Support reporting on quality control outcomes and control effectiveness to management and stakeholders. Maintain the automation dashboard, ensuring timeliness and quality of projects being delivered. Stay up to date with the latest quality assurance testing tools and strategies and support end‑to‑end monitoring of the controls as defined in Risk Management policy. Participate in the review and challenge process on effective design and management of controls, handling deficiencies and escalating issues. Engage business owners to review Activities‑Risk‑Controls for the testing tool. Ensure that risk and control responsibilities and accountabilities are embedded within Central Testing Utility. Participate in Control & Monitoring Design Assessment (CMDA) meetings and provide help in drafting the procedures. Identify monitoring breaks and suggest enhancements. Liaise with control testing team and automation team on any issues that may occur with the automation after the rollout. Document clear monitoring procedures in case of internal audit or regulatory review. Support end‑to‑end monitoring of controls as defined in Risk Management policy. Requirements Master’s degree in Information Technology, Computer Engineering, Computer Science or related field, or equivalent, and 4 years of experience as an Operational Risk Senior Analyst, Business Analyst or related position developing data analytics; OR bachelor’s degree and 6 years of progressively responsible post‑baccalaureate experience. Developing data automation and testing tools for a global financial services institution, including automated reporting, post‑production monitoring and automation enhancements. Data Science techniques including rule‑based logic development, data validation and anomaly detection. Data mining using structured data analysis, data extraction, data reconciliation and data quality assessment. Analysis and design of data‑driven monitoring solutions. Task tracking and workflow management using JIRA, CMT, Confluence and Excel. Documenting processes for internal audit. Statistical sampling techniques including population validation, exception analysis and sample size determination, frequency determination. Project management including requirements gathering, stakeholder coordination and status reporting. Telecommuting/hybrid work schedule may be permitted within a commutable distance from the worksite, in accordance with Citi policies and protocols. Wage Range: $150,550 to $178,700 Equal Employment Opportunity Citi is an equal‑opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please visit Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr Citi