Director of Supportive Services - Housing for New Hope

Job Description

Job Description

Career Opportunity  

Housing for New Hope (HNH) is seeking an experienced and visionary Director of Supportive Services to provide strategic direction and operational leadership for its campus-based and community-based supportive housing programs. Working closely with program managers and organizational leadership, this leader will advance person-centered services, strengthen compliance and performance management, and equip teams with the tools and support needed to deliver strong outcomes. The Director will foster a culture of collaboration, accountability, staff development, and continuous improvement, aligning programs with Housing for New Hope's mission, Vision 2032, and Supportive Pathways framework to help individuals achieve lasting housing stability. 

Mission: To prevent and end homelessness one valuable person at a time. 

Reporting Structure : The Director of Supportive Services reports to the Executive Director. They directly supervise the Co-Managers of Community-Based Supportive Housing and the Manager of Campus-Based Supportive Housing.  

Budget : Housing for New Hope has an annual budget of around $4 million.  

Salary : The salary is commensurate with experience, and the salary range is $75,000 to $85,000. 

Working Location: This position will work out of the main office at 18 W Colony Pl Ste 250, Durham, NC 27705, with work across program locations and community partner settings as needed.  

Key Responsibilities of the Director of Supportive Services  

The Director of Supportive Services will provide strategic direction and operational leadership for HNH's supportive housing services and lead the compliance and performance management functions associated with those programs. Working with program managers and organizational leadership, this person will build a culture of collaboration, accountability, learning, and continuous improvement-ensuring that services remain person-centered, programs meet funder and regulatory requirements, and teams have the tools and support needed to deliver strong outcomes. 

Provide Strategic Program Leadership 

• Lead the ongoing development, implementation, and evaluation of HNH's campus-based and community-based supportive housing programs in alignment with the organization's mission, Vision 2032, Supportive Pathways framework, and annual organizational priorities. 
• Partner with the Executive Director and leadership team to establish clear program direction, goals, and measures of success that connect day-to-day service delivery with HNH's long-term strategy. 
• Promote a consistent, person-centered approach to supportive housing that advances housing stability, dignity, choice, and meaningful connections to community. 
• Identify opportunities to strengthen services, adapt program models, improve coordination across teams, and respond to changing community needs. 

Lead and Develop Program Managers and Teams 

• Directly supervise the Co-Managers of Community-Based Supportive Housing and the Manager of Campus-Based Supportive Housing, establishing clear expectations and supporting their effectiveness as leaders of their respective teams. 
• Coach and develop program managers in supervision, team leadership, staff development, problem-solving, and performance accountability. 
• Foster a collaborative, supportive, and accountable team culture in which staff understand shared goals, communicate across program areas, and learn from both successes and challenges. 
• Support program managers in setting staff goals, addressing performance concerns, recognizing strong work, and building the capacity of staff who provide direct services and case management. 
• Ensure teams have clear procedures, appropriate training, and practical resources to carry out their responsibilities effectively. 

Strengthen Compliance, Quality, and Performance Management 

• Lead HNH's supportive housing compliance work, ensuring programs comply with applicable federal, state, and local requirements; grant and contract terms; HNH policies; and relevant standards for documentation, service delivery, and reporting. 
• Interpret funder requirements and regulatory expectations and translate them into clear program procedures, staff practices, performance measures, and monitoring routines. 
• Design and oversee monitoring processes to track program performance, review data, identify gaps or emerging risks, and ensure corrective actions