Client Support Specialist

About the job Client Support Specialist


About the Role

We are expanding our remote team and looking for dependable, people-oriented individuals who enjoy providing helpful service and keeping important details organized. As a Client Support Specialist, you will work directly with travelers to answer questions, research vacation possibilities, and provide assistance as their plans come together.

This opportunity is designed for individuals who communicate well, learn quickly, and are comfortable managing responsibilities independently. Travel industry experience is not required. Training, educational resources, and ongoing team support are provided to help you develop the knowledge needed for the role.

Day-to-Day Responsibilities

• Respond to client inquiries and gather information about their vacation needs, interests, preferred dates, and spending range
• Research travel possibilities including accommodations, resort stays, cruises, transportation, tours, activities, and destination experiences
• Present suitable options and explain available choices so clients can make informed travel decisions
• Assist with arranging accommodations, transportation, activities, and other requested travel services
• Enter and maintain reservation information using approved company and supplier platforms
• Provide clients with confirmations, itinerary information, schedules, and relevant travel documentation
• Follow up with travelers regarding incomplete information, upcoming deadlines, and important trip preparations
• Assist with routine reservation revisions, schedule adjustments, cancellations, and special requests
• Review booking information for accuracy and address discrepancies when identified
• Keep clear records of client conversations, preferences, requests, and reservation activity
• Use available supplier resources to stay informed about travel products and current offerings
• Complete ongoing virtual training and destination education to strengthen your industry knowledge

What You Can Expect

• Work remotely from an approved location
• Flexible scheduling with part-time and full-time options
• Beginner-friendly onboarding and structured training
• No previous professional travel experience required
• Continued coaching and mentorship
• Access to supplier and destination education
• Opportunities to develop additional responsibilities as you gain experience
• Performance-based recognition and incentive opportunities
• Eligible travel discounts and industry-related benefits
• Support from a collaborative virtual team
• Continued professional and skill-development resources

What We're Looking For

• Clear and professional written and verbal communication
• Strong listening and customer-support skills
• Ability to organize information and keep track of multiple client needs
• Consistent attention to dates, reservation details, and documentation
• Comfortable communicating through email, phone, messaging, and virtual platforms
• Willingness to learn new online systems and travel-related tools
• Ability to research information and identify practical solutions
• Dependable, responsible, and able to meet deadlines
• Self-directed and comfortable working without constant supervision
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved regions