Retail Operations Manager

About Us

Snif is setting the new standard in fine fragrance. The search for high-quality scented products should be simple accessible and fun. We bring our customers what they want to smell and develop new unexpected ways for them to incorporate fine fragrance into their daily routines.

Every scent we develop is designed to be an immersive experience. From the name packaging design and creative campaigns to someones first spray we want them to see and smell the quality behind every release. Our formulas are always made with top-shelf ingredients and are genderless non-toxic vegan and cruelty-free.

Snif and its sub-brands are sold on our DTC site . Select products can also be found at Ulta Beauty and on Amazon. Weve been featured across notable press outlets including Forbes Fast Co. WWD Vogue Allure Cosmopolitan NY Mag Harpers Bazaar and more. Additionally were backed by some of the most revered investors in the consumer goods space.

Were a lean team thats expanding quickly and were looking for someone who believes in our vision to shift the way people experience scents.

The Role:

As Retail Operations Manager you will own how our retail orders move from receipt through fulfillment delivery and invoicing as we expand our distribution. Success means orders are processed accurately shipment and invoice requirements are met and exceptions are resolved early enough to protect retailer commitments.

You will be Snifs primary owner for retail order execution responsible for keeping each order moving resolving operational exceptions within agreed guidelines and escalating inventory allocation commercial or spending decisions that require approval. You will work closely with Sales Procurement and Inventory Finance and our manufacturing and fulfillment partners to make sure requirements are clear and commitments are met.

This is a hands-on individual-contributor role. When inventory is short an EDI document is rejected or a shipment is at risk you will identify the issue early bring the right partners together and drive it to resolution.

As Snif expands its retail distribution you will help shape the processes reporting and tools the business relies on working directly with the VP of Operations to improve how we serve our retail partners.

This role will report directly to the VP of Operations.

While we are based in New York City we operate as a remote team. This job may require travel 10-20% of the time depending on business needs.

What Youll Do:

Order Management and Inventory Coordination

• Own daily order management across our retail channels including Ulta Ulta International Amazon and future distribution expansion
• Validate incoming purchase orders against approved item data pricing quantities inventory availability and delivery requirements; resolve discrepancies before confirming orders
• Partner with Procurement and Inventory to identify shortages execute agreed fulfillment priorities and communicate risks with recommended actions

• Coordinate with fulfillment providers to meet retailer requirements for order confirmation routing labeling shipping documentation pickup and delivery
• Monitor EDI transactions and retailer portals resolve missing or rejected documents and verify that required order shipment and invoice information has been successfully received

• Prepare and submit accurate invoices reconcile ordered shipped and invoiced quantities and partner with Finance to resolve discrepancies and deductions
• Investigate operational chargebacks prepare dispute documentation track deadlines and address recurring causes

• Own retail order-execution readiness for new retailer and item launches including operational data checks test orders documented workflows and clear handoffs with Commercialization Sales Procurement and Inventory and fulfillment partners

• Maintain accurate order records and reporting by retailer and distribution center with clear deadlines shipment status exceptions and next actions
• Improve procedures service reporting and backup coverage; simplify or automate repetitive work and verify that changes improve accuracy and reliability

What Youll Bring:

• 3 years of relevant experience in wholesale order management retail operations or customer operations within a consumer products business
• Experience personally managing national retailer orders from receipt through delivery and invoicing including resolving exceptions across internal teams and fulfillment partners
• Experience supporting multiple distribution centers and meeting retailer routing and compliance requirements
• Hands-on experience monitoring EDI transactions diagnosing operational errors and working with providers to resolve them
• Experience working directly with third-party warehouses and transportation partners on fulfillment and delivery issues
• Strong Excel or Google Sheets skills including reconciling order inventory shipment and invoice data
• Sound judgment when priorities compete with the ability to explain risks recommend actions and recognize when a decision requires approval
• Clear communication careful attention to detail and consistent follow-through
• Examples of improving an operating process with a clear explanation of your contribution and the resulting change in accuracy service or manual effort

Bonus Points:

• Experience in beauty fragrance personal care or home products
• Familiarity with OpenText ShipIQ Partners Online or comparable retailer systems; experience improving workflows through ERP systems or automation
• Proficiency in LLMs (e.g. Claude GPT)
• Experience supporting new retailer launches or managing Amazon fulfillment alongside national wholesale accounts

What Youll Get

• Be part of a fast-growing company with an awesome mission
• Highly competitive salary and equity so youre a part of the Snif family
• An opportunity for growth and ability to widen your role and responsibilities
• Medical Dental and Vision healthcare insurance
• 401K Retirement Plan with company matching
• Paid Parental Leave
• Flexible vacation and PTO policy
• Industry-leading well-being and mental-health benefits
• Virtual and remote work as well as work-from-home setup
• Snif product on us!

Snif is an equal employment opportunity employer to all employees and applicants for employment. We celebrate people from all backgrounds. If youre driven by our mission wed love to hear from you! Email us at emailprotected

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Manager