Social Service Technician

Job Description

Job Description

NOW HIRING

Georgetown, DE  •  $16.71/Hour  •  Full-Time

Temporary Assignment through Goodwill® Staffing Services

Are you someone who genuinely cares about people and wants to make a real difference in their lives? Do you thrive in a role where your professionalism and compassion open doors for those who need it most? We are seeking a dedicated Social Service Technician to serve as a vital resource for Delaware residents navigating essential programs and services.

• Serve as the first point of contact for clients, providing courteous and professional customer service that creates a welcoming and supportive environment.
• Assist clients with completing applications, forms, and navigating program information across available social service programs.
• Review submitted documents for completeness and accuracy, gathering the information needed to support eligibility determination.
• Conduct follow-up with clients as needed to obtain missing documentation, clarify information, or provide status updates.
• Enter and maintain accurate client data in automated systems, ensuring records are current and complete.
• Address routine client concerns with professionalism, providing clear explanations and directing clients to appropriate resources when needed.
• Collaborate with team members and program staff to ensure clients receive timely and coordinated service.

• Experience in customer service or direct client-facing roles, with a demonstrated ability to interact professionally and courteously with diverse individuals.
• Familiarity with social service programs, benefits applications, or eligibility processes is a plus.
• Strong organizational skills and attention to detail, particularly when reviewing documents and maintaining records.
• Proficiency with computers and data entry; ability to learn and navigate automated case management systems.
• Excellent verbal and written communication skills, with the ability to explain information clearly to clients.
• Ability to handle a variety of routine client concerns calmly and effectively, escalating complex issues as appropriate.
• Commitment to treating all clients with dignity, respect, and cultural sensitivity.

As a Social Service Technician, you are often the first face clients see when they walk through the door — and that first impression matters. Your ability to listen, assist, and follow through with care can transform a stressful experience into one where clients feel truly supported. If you believe in the power of compassionate, professional service and want your work to make a tangible impact on your community, this role is for you.

Location

Georgetown, DE 19947

Pay Rate  

$16.71 per hour

⏰ Hours

Full-Time, Mon–Fri

️ Type
Human Services/Case Management

Help Delaware Residents Access the Support They Deserve

Apply today through Goodwill® Staffing Services.