Member Services Center Supervisor: Elevating Support
Illinois Municipal Retirement Fund (IMRF)
IMRF is seeking a Supervisor for the Member Services Contact Center in Illinois. Lead a team including Contact Center Representatives, Senior Representatives, and Analysts to deliver exceptional member service across phone, email, chat, and IVR. You will train staff, develop procedures, monitor performance, and collaborate with the Member Services Manager to achieve service levels and continuous improvement. A Bachelor’s degree or equivalent with relevant experience is required. #J-18808-Ljbffr Illinois Municipal Retirement Fund (IMRF)
Vacancy posted 2 days ago
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