Order Management and Procurement Specialist

Order Management And Procurement SpecialistThe Order Management and Procurement Specialist plays a key role in supporting day-to-day sales operations by ensuring accurate and timely processing of customer orders, managing procurement activities, and maintaining clear communication with both internal teams and external customers. This role bridges customer service and purchasing to deliver a seamless order experience, while ensuring product availability and on-time delivery in a fast-paced, technical distribution environment.Reports to: Profit Center ManagerMinimum Qualifications:High school diploma or equivalent2+ years of experience in order entry, purchasing, customer service, or sales supportBasic understanding of purchasing processes and inventory coordinationExcellent written and verbal communication skillsProficiency in Microsoft Office (Excel, Outlook, Word)Experience using ERP or order management systemsAdditional Competencies:Strong organizational skills with attention to detail and accuracyAbility to manage multiple tasks in a fast-paced environmentStrong problem-solving skills and a proactive approach to customer supportAbility to interpret purchase orders, quotes, and inventory reportsPreferred Qualifications:Associate or bachelor's degree in business, supply chain, or a related field3–5 years of experience in an industrial distribution, electrical supply, or automation-related environmentFamiliarity with vendor portals, third-party billing systems, or procurement softwareWorking knowledge of industrial automation and electrical componentsWorking Conditions:Conditions vary based on needed activities and will include office, warehouse, and external environments. Some activities will include lifting (up to 50lbs), sorting, standing, and possible extreme heat/cold conditions. Remote work is not available for this position. Work Schedule is M-F, 7am-4pm with some occasionally required O/T and weekends as needed.Supervisory Responsibilities: NoEssential Job Functions:Responding to customer quote requests in a timely mannerContacting vendors for current material pricing and availabilityEnter and process customer orders with accuracy and attention to detailPlace purchase orders with vendors and manage order confirmationsMonitor inventory levels and coordinate sourcing from alternate suppliers when neededTrack order status and proactively communicate updates to customers and sales teamsUpload invoices and documentation to third-party billing portals as requiredResolve order discrepancies, delays, or backorders with vendors and internal teamsMaintain strong working relationships with vendors, warehouse personnel, and sales staffAssist in improving order workflow and sourcing processes to enhance efficiencySupport customer service by answering order-related inquiries and ensuring satisfactionUtilize ERP and CRM systems for order tracking, inventory management, and reportingAnswer and respond to customer calls and emailsAssist customers that come to the counterMake deliveries as needed by operating a light van or delivery truckOperation of Industrial Fork Truck, manual pallet jack, and other warehouse equipment as neededContinued education using CED's and Vendor's learning platforms to develop and enhance your product knowledgeCompensation Range: The compensation range for this position is $45000 to $65000 annually.Other Compensation:The following additional compensation may be applicable for this position:Insurance - Medical, Dental, Vision CareLong Term Disability Insurance after 25 monthsLife Insurance at 1X your annual salary401(k) (18 or older)Paid Sick Leave - accrue 0.0347 hours per qualified hour worked, up to 72 hours annually, usable after 90 daysPaid Holidays - 9 days each yearPaid Vacation - accrue 0.03847 hours per qualified hour worked, up to 80 hours annuallyPaid Pregnancy & New Parent LeaveHealth Savings Account (HSA) and matchingDependent Care Flexible Spending Account (FSA)Teledoc