Client Service Representative

ABQ Petcare Hospital Customer Service Representative

Join our veterinary team at a newly renovated state-of-the-art facility dedicated to providing exceptional care for animals. We prioritize staff well-being and offer a supportive work environment with a focus on work/life balance. We are a five doctor practice that offers both general and urgent/emergent care. As a Customer Service Representative, you will play a crucial role in delivering top-notch care to our furry patients.

The ABQ Petcare Hospital Customer Service Representative serves as the primary point of contact for clients, providing exceptional customer service while supporting the medical team in a fast paced veterinary clinic environment. This role is responsible for scheduling appointments, managing client communications, processing payments, and ensuring a welcoming and organized experience for both clients and their pets.

Key Responsibilities

• Greet clients and patients warmly in person and over the phone
• Schedule, confirm, and manage appointments efficiently
• Answer questions regarding clinic services, procedures, pricing, and policies
• Process payments, invoices, and insurance documentation accurately
• Maintain accurate client and patient records
• Triage incoming calls, e-mails, and messages
• Coordinate communication between veterinarians, technicians, and clients
• Maintain clinic aesthetics by keeping a clean, organized, and welcoming space
• Adhere to clinic policies, procedures, and confidentiality requirements

Qualifications

• Experience in a Veterinary Clinic or animal care setting
• Knowledge of common veterinary terminology and services
• Bilingual is a plus - not required
• Ability to sit and stand for extended periods of time
• Comfort working around animals of varying sizes and temperaments, including exotic animals
• Emotional resilience when dealing with injured, sick, or grieving pets and their owners

If you are a dedicated Veterinary Customer Service Representative looking to join a supportive team that values your contributions, we invite you to apply. Competitive pay, opportunities for growth, and a positive work environment await you!

Job Type: Full-time or part-time

Pay: The base hourly range for this position is $15.00 - $20.00. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Benefits:

• 401(k)
• 401(k) matching
• Continuing education credits
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Uniform allowance
• Vision insurance

Schedule:

Open to full-time or part-time

Experience:

Veterinary experience: 1 year (Preferred)

National Veterinary Association