Non-Clinical - Administrative - Patient Services Representative

Patient Access RepresentativeLocation: Playa Vista, CA 90094Duration: 13 Weeks (Onsite)Shift: Monday–Friday: 11:30 AM – 10:00 PM Saturday–Sunday: 8:30 AM – 7:00 PM Every other weekend requiredSummary:Responsible for patient relations, scheduling, registration, insurance verification, and handling referrals and authorizations in a medical office setting.Key Responsibilities:Primary point of contact for patient relations in person and by phone.Greet patients and assist in resolving concerns and escalating as appropriate.Check patients in/out, collect co-payments, give receipts, and reconcile payments.Verify patient demographics and insurance information in CS-Link/Epic.Schedule appointments and complete patient registration.Process and track referrals and authorizations for various insurance types.Handle patient/provider correspondence.Explain policies, procedures, or services to patients.Sanitize workspace following department guidelines.Qualifications:SD/GED.Flu vaccination (no exceptions/no declinations).Experience with medical insurance, referral processes, and benefit plans.1 year of recent experience in an outpatient clinic or medical office setting.Ability to read, understand, and respond to detailed oral and written instructions.Preferred: 2+ years’ experience as Patient Service Representative.Preferred: Experience with CS-Link/Epic.Preferred: Understanding of medical terminology.