Operational Key Account Manager

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Position: Account Manager:

Schedule: Monday- FridayCompensation: $55,000-$60,000

Core Responsibilities & Duties:

• Build and maintain strong relationships with clients
• Collaborate with internal teams to ensure client satisfaction and meet operational goals
• Oversee the operational aspects of client shipments, including transportation, warehousing, and distribution
• Analyze account performance and identify opportunities for improvement
• Prepare and present reports to clients and internal teams
• Serve as the primary point of contact for a portfolio of customers
• Maintain regular communication with your customer, ensure service levels are met, and proactively address any issues or concerns.
• Continuously assess and improve logistics solutions to align with client expectations and market developments.
• Track and report on key performance indicators (KPIs) to ensure service quality, compliance, and contract performance are maintained.
• Coordinate and supervise corrective actions when performance issues arise.
• Provide training and guidance to internal teams on client requirements and expectations to ensure alignment and optimal service delivery.
• Act as an escalation point for any service-related issues, ensuring that problems are resolved promptly and efficiently.

Job Requirements & Qualifications:

• 5 years freight forwarding operations / account management - shipping/logistics experience preferred.
• PC proficient with a comprehensive understanding of Microsoft Office applications and ability to learn company's TMS and WMS systems.
• Strong attention to detail and ability to handle high volume of transactions.
• Ability to multitask and to react well under pressure.
• Ability to multitask and react well under pressure.
• Identifies and resolves problems in a timely manner.
• Adapt and able to deal with frequent changes in the work environment.
• Strong communication skills both verbal and written.
• Ability to interface cross-functionally and coordinate efforts with other organizations (Sales, Operations, International, IT, and Finance),
• Decision making and problem-solving skills.
• Team oriented Ability to identify and resolve problems in a timely manner.
• Must be team oriented and foster the same environment.
• The Customer Service Manager will report directly to the Senior Operations Manager and interface daily with personnel across the organization. This individual will manage a diverse group of Account Managers, Customer Service Representatives and Logistics personnel.
• Knowledge of Microsoft Office Suite, Adobe Acrobat, Power Point and Excel.

What We Offer:

• Competitive base salary.
• Two weeks of paid time off within the first year of employment, sick time and holidays.
• Company provided life insurance.
• Health, vision, and dental insurance options.
• Commuter benefit plan.
• Optional supplemental life insurance.
• 401(k)
• Wellness program.
• A great place to work with a terrific culture.

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations - supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies" publication