Warehouse Associate

Warehouse AssociateCompany: Security Equipment Supply, Inc. (SES)Location: Chicago, ILJob Type: Full-Time | Non-ExemptAbout Security Equipment Supply (SES): Security Equipment Supply (SES) is a second-generation, family-owned distributor of low-voltage electronics. Since 1982, we've grown to 16 locations across 11 states, delivering trusted solutions in access control, fire and life safety, surveillance, home entertainment, and more.We're in a transformative phase—modernizing operations, investing in technology, and enhancing customer and employee experiences. SES is committed to growing talent from within and creating meaningful career paths across the organization. Most roles are hybrid, providing flexibility while driving impact.At SES, we don't just work here—we care for what we've built and the people we work with.Live the SES Way: Family • Respect • Celebration • Excellence • IntegrityWork the SES Way: Curiosity • Fun-Loving Spirit • Commitment to GrowthPosition OverviewThe primary function of this position is to always maintain or exceed the high SES standards for customer service through logistics and sales support. Variances in customer service levels provided should be reported to Branch Manager, Assistant Manager, Logistics Manager or another applicable Administrative Manager.What You'll DoProvide exceptional customer service always to our internal and external customer base to maintain the high SES standards for customer service.Maintain a clean organized showroom and warehouse consistent with company safety and appearance standardsComplete training for regulatory compliance (e.g., Hazmat, forklift) as required.Maintain open communication with Branch Management and Corporate Management. Keep all parties informed of outcomes, discrepancies, safety concerns and/or potential problems.Comply with any reasonable management request.Shipping responsibilities: Pull orders (will call and ship outs). Mark will-call orders store in their proper place.Ensure all orders are double-checked for quality control.Efficiently package products for shipping to reduce cost and minimize damage.Entering shipping information into SES's shipping system per established guidelines.Receiving responsibilities: Receive product from various carriers ensuring the correct quantity is receivedInspect products for visibly damaged.Enter products in the ERP system following company guidelines.Stock product in the proper place in the warehouse and/or showroom following the product master list to ensure proper order.Rotate all products.Follow policy guidelines for non-stock items.Stocking responsibilities: Re-stock front showroom shelves and product displays daily, including inspecting packages for appearance and cleanliness.Front and face all products on shelves.Re-arrange products on shelves to make room for new products or additional SKU's both in the showroom and warehouse.Ensure adequate labels for products, as well as bin boxes.Use SES provided showroom and warehouse master inventory list to ensure proper placement of merchandise.Merchandising and general housekeeping responsibilities: Follow guidelines for product placement while working with Operations and Marketing to ensure consistent appearance and messaging in the physical showroomAssist in maintaining showroom appearance including emptying trash cans daily as well as ensuring no hazards existMaintain a cleanly swept warehouse floor that is clear of debris as well as maintaining a clean and organized shipping areaRequired SkillsOral and written communicationProblem solving abilityPossess ability to work autonomously & collaborativelyBasic knowledge of Microsoft Suite of productsWhat We Are Looking ForHigh school diploma or equivalent1 year of warehouse experience preferredKnowledge of low voltage products preferredMust be committed to providing exceptional service at all timesOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without reasonable notice.Work EnvironmentThis job operates in a professional office and logistical environment. Must be proficient in the operation of forklifts (where applicable), pallet jacks, packaging material machines, etc. This role also routinely uses standard office equipment such as computers, phones, photocopier, and standard software suite(s), such as the ERP system, an HCM system, and the Microsoft suite of products.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is occasionally required to stand, walk or sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally list and/or move objects up to 70 pounds. Specific vision abilities may include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.Why Join SES?Competitive compensation: market-aligned salary + performance incentivesProfit sharing & retirement: SEP IRA contributions and annual profit-sharing bonusesHealth benefits: affordable medical, dental, and vision plansCareer growth: ongoing development, advancement opportunities, and a promote- from-within cultureNext StepsAs part of our hiring process, we invite you to complete a brief personality survey to help us understand how you work best.Be part of a growing company where your work matters, your growth is supported, and your success is celebrated.