Customer Service Team Lead

Customer Service Team Lead We are seeking an experienced Customer Service Team Lead to oversee daily operations of a customer service team in a fast-paced environment. This role is responsible for supervising team activities, coaching representatives, handling escalations, and ensuring performance metrics are met. This is a hands-on leadership role requiring both customer service expertise and prior team lead experience. Key Responsibilities Supervise daily operations of a customer service team Coach and develop representatives to meet quality and performance goals Track daily and weekly performance statistics Analyze team and department results Troubleshoot operational issues Serve as escalation point for complex customer concerns Complete team reporting and documentation Ensure timely resolution of customer transactions Required Qualifications 4+ years of customer service experience handling complex transactions 1+ year of team lead or supervisory experience Experience managing escalations Microsoft Office proficiency (Excel, Word, Outlook) Strong organizational and problem-solving skills Preferred Qualifications Call center environment experience Bilingual (English/Spanish) Experience managing KPIs or performance metrics Ability to thrive in high-pressure environments #J-18808-Ljbffr Talent Bridge