Certified Medical Assistant

Overview Position: Certified Medical Assistant Employer: LifeStance Health Location: Naperville, IL (Onsite) Duties/Responsibilities Operational Excellence: Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection. Provide strong customer service, responding quickly and appropriately to patient needs, and be prepared to manage potentially difficult or emotional situations. Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction. Patient Support: Oversee the daily operations and management of clinical therapies under the direction of the Physician. Greet and room patients, obtain weight and vitals, review relevant medical information and current medications, administer medications as indicated and ordered. Review screeners related to patient’s appointment and alert physician if abnormal or high scores are reported. Provide clear patient instructions and education regarding treatments. Ensure all relevant documentation and consents are signed before starting treatment. Ensure adequate medication dosages and confirm accurate dose before administration. Verify correct patient identification before starting treatment. Monitor and assess patients throughout their stay. Maintain clinical logs to ensure compliance and accuracy. Ensure clinic prep is complete for the next shift. Review intakes and collaborate with psychiatric clinician regarding new patient paperwork. Establish professional relationships with new and existing patients. Timely submission of charting and documentation requirements for each patient. Maintain orderly storage of supplies with expiration dates and sufficient levels. Monitor and report inventory needs. Maintain and comply with DEA regulations of controlled substances. Ensure a safe and clean working environment by complying with procedures, rules, and regulations. Assist psychiatric clinicians with patient care tasks including prior authorizations, lab orders, letters for patients, records requests, and coordination of needed patient forms. Facilitate communication between patient, medical staff, and patient’s pharmacy, including arranging medication deliveries. Ensure accuracy of patient pharmacy information in the medical record. Assist in coordination of internal and external referrals for specialty services care. Clinician Support Provide general clinician support—assist clinicians with administrative questions and duties such as sending letters and faxes. Coordinate with clinicians regarding additional patient questions. Required Skills/Abilities Ability to multitask and prioritize duties to support delivery of high-quality patient experience. Ability to work independently and as a team member. Strong communication skills, both written and verbal. Proficient in using Computer Software Applications (Microsoft Office & EMRs). Comfortable handling sensitive and confidential information (HIPAA). Current BLS Certification. Understanding of documentation standards. Education and Experience Certified Medical Assistant High School or equivalent required; associates/bachelor’s degree preferred. 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred. Professionalism and Decision-Making Responsibilities Behave Ethically: Understand ethical behavior and business practices and ensure behavior aligns with company values. Build Relationships: Establish and maintain positive working relationships to achieve organizational goals. Growth Mindset: Seek ways to improve processes and performance; assess problems and propose solutions. Flexibility and Adaptability: Be flexible in responsibilities and adapt to the company’s needs. Organization & Attention to Detail: Prioritize, schedule, monitor progress, and ensure accurate data entry and patient/staff communication. Conflict Resolution: Work cooperatively to resolve problems without disparaging others or impacting patient care. Physical Requirements Stand, sit, bend, talk, and hear as needed; frequently walk; lift/move objects up to 25 pounds. Specific vision abilities required: close, distance, color, peripheral, depth perception, and ability to adjust focus. Location and Compensation Location: 100% onsite at a LifeStance Practice Location. Compensation: Base salary — competitive hourly rate based on tenure, experience, and market/geography; Bonus — semi-annual; PTO (Time Away with Pay). Equal Opportunity and About LifeStance Health LifeStance Health is an equal opportunity employer. We celebrate diversity and are committed to an inclusive work environment. For accommodation requests, contact our Human Resources team at View email address on click.appcast.io or View phone number on click.appcast.io. This contact is for accommodation requests only; inquiries regarding applications or resumes should not be sent here. To apply, use our official careers page. #J-18808-Ljbffr