Infrastructure Engineer

The Digital Workplace Experience (ITSDX) unit delivers end‑user technology products and services for the World Bank Group’s workforce. It is accountable for device lifecycle management, AV/VC ecosystems, and live event production and for governing experience quality through experience level agreement (XLA) frameworks and user experience measurement. Role Purpose The Infrastructure Engineer – AV/VC Integration is responsible for the end‑to‑end execution of AV/VC system integration and deployment. The focus is on executing approved designs, ensuring systems are installed, configured, tested, and handed over in a fully operational state. Key Responsibilities Site Readiness Installation: Conduct site assessments and validate readiness (power, rack space, cabling pathways). Perform AV/VC system installation, including rack builds, equipment mounting, and structured cabling. Ensure compliance with safety, quality, and engineering standards. System Integration Configuration: Configure and integrate multi‑vendor AV/VC systems (control systems, DSP/audio, video distribution, UC platforms – Teams, Webex, Zoom). Execute end‑to‑end system integration aligned with approved designs. Testing, Commissioning Acceptance: Perform system testing and commissioning (functional validation, signal verification, performance tuning). Validate interoperability across platforms. Produce commissioning reports and ensure systems meet acceptance criteria. Documentation Handover: Develop as‑built documentation, configuration records, and cable schedules. Conduct knowledge transfer and formal handover to operations teams. Secure acceptance and sign‑off documentation. Deployment Support Operations Readiness: Troubleshoot integration and deployment issues. Support deployments across HQ and country offices. Perform root cause analysis (RCA) and implement corrective actions. Support post‑deployment validation and stabilization. Continuous Improvement: Develop repeatable integration procedures and playbooks. Capture lessons learned to improve efficiency and reduce costs. Support knowledge transfer from vendors to strengthen in‑house capability. Deliverables: Fully installed and operational AV/VC systems. Commissioning and acceptance test reports. As‑built documentation and configuration records. Formal handover and operational sign‑off documentation. RCA reports and deployment improvement actions. Integration procedures and execution playbooks. #J-18808-Ljbffr Flourish Ventures