IT Analyst

Overview We are seeking an experienced IT Analyst to join our corporate IT team. Under the general supervision of the Support Services Manager, Helpdesk Support provides technical support to all company end-users by identifying, researching, and resolving technical problems. This position will be hybrid in our New York office. Responsibilities Answer inquiries to the company IT Support Services via phone and company Support Portal. Resolve and document end-user incidents utilizing remote access tools and the Freshservice WMS. Support software includes: Windows 11, Server 2022, Microsoft Office 365 Suite, Freshservice ticketing, Google Chrome, Edge, Firefox, Microsoft Teams, Go2Assist, SharePoint, OneDrive, Microsoft Exchange, Mimecast. Configure desktop and laptop computers for end-users. Create and maintain Active Directory accounts, e-mail accounts, and group distribution lists. Modify / Create O365 accounts using MS O365 Admin portal. Perform software and security upgrades as needed. Support hardware includes: Laptops, Desktops, Printers, Mobile Phones, Multi-Function Printers. Support industry-specific software includes: Salesforce, Workday, and Avature. Qualifications Bachelor’s or equivalent from an accredited university is preferred. 3+ years of technical support and customer service experience. Ability to prioritize work and manage multiple tasks simultaneously. Excellent written and verbal communication skills to explain complex concepts. Ability to install equipment, machines, wiring, and/or programs to meet specifications. Ability to identify system problems or limitations and implement corrective actions. What you can expect Compensation is commensurate with qualifications and experience, including geographic location and market factors. Base Pay Range: $56,000 - $66,000 Other Compensation: Incentive Compensation Benefits: Medical, Dental, Vision, Life Insurance, Disability Insurance, 401(k) Savings Plan, Employee Stock Purchase Plan, Professional Development Program, 18 Days of Paid Time Off Per Year, 8 Paid Holidays, Paid Sick Time where legally required. Equal Opportunity RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply. #J-18808-Ljbffr