Office Assistant 3 (PCN 069131)

Job Description

This position is open to Alaska Residents only.
Please check our residency definition to determine if you qualify .

TheDepartment of Family and Community Services
Office of Childrens Services (OCS) is
recruiting for full-time Office Assistant 3 located in
Anchorage Alaska.

What You Will Be Doing
As an Office Assistant 3 you will provide a full range of clerical and receptionist services playing a vital role in the workflow of the office which greatly contributes to our mission of strengthening Alaskas families and children. This position works specifically with the Team Decision Making (TDM) Unit and involves coordinating scheduling and noticing for these specialized meetings. Coordination involves communication with community providers Tribes and other State departments. You will perform a range of duties including complex data entry creating and maintaining files and records and back up support for other assigned administrative duties.

Our Organization Mission and Culture

The Office of Childrens Services strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued treated equitably and treated respectfully.

The Mission of the Office of Childrens Services is: Ensuring the safety permanency and well-being of children by strengthening families engaging communities and partnering with Tribes.

Everything we do is underpinned by our Core Values.

Benefits of Joining Our Team

Joining our team will provide you with the satisfaction of working with a dynamic diverse and high performing team while simultaneously having a positive impact on the safety of employees as well as the families of Alaska. This position is part of a specialized unit that works closely together to support making the best decisions for families. You will enjoy wonderful health benefits with 12 paid state holidays a year!

Full-time benefits of this position include but are not limited to: Insurance Benefits; Retirement Benefits; Paid Leave; and twelve paid holidays per year. Please see the benefits tab on this posting for more information.

Working Environment You Can Expect
This position is located in the Anchorage Regional Office on the corner of Tudor and C Street within walking distance to amenities and restaurants. Join our team as we partner with community members to establish safe and stable homes for vulnerable children and youth needing temporary or permanent care. We offer multiple skill development opportunities both in person and virtual in the fields of clerical support customer service systems operations and awareness of culture and race.

For information on the Anchorage community (including schools hospitals housing) please review theAlaska Community Profiles.

We Are Seeking a Candidate with the Following Competencies:

1. Clerical: Applies knowledge of clerical equipment and software processes techniques and professional standards to complete routine office work to generally accepted professional standards. Completes work independently with minimal supervision. Uses skills and abilities to complete tasks consisting of many different and connected parts including deciding which processes to use.

2. Computer Skills: Uses computers software applications databases and automated systems to accomplish work.

3. Customer Service:(*) Works with clients and customers (that is any individuals who use or receive the services or products that your work unit produces including the general public individuals who work in the agency other agencies or organizations outside State government) to assess their needs provide information or assistance resolve their problems or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

4. Reading: Understands and interprets written material including technical material rules regulations instructions reports charts graphs or tables; applies what is learned from written material to specific situations.

5. Oral Communication:(*) Expresses information (for example ideas or facts) to individuals or groups effectively taking into account the audience and nature of the information (for example technical sensitive controversial); makes clear and convincing oral presentations; listens to others attends to nonverbal cues and responds appropriately

Special Note

• All positions require a successful completion of a background investigation including fingerprinting and a criminal records check.

• Additionally while the Division does have vehicles assigned to it they may not always be available for staff use. Mileage reimbursement is available when a personal vehicle is used for work-related matters. Current automotive insurance must be in place prior to use of a personal vehicle while conducting business on behalf of the State.

  • The successful candidate may be required to attend multiple training courses normally located in Anchorage.

A cover letter is NOT required for this position. Your complete application will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

To view the general description and example of duties for an Office Assistant 3 please go to the following link: Qualifications

High school diploma or the equivalent.
AND
One year of experience that includes clerical tasks such as performing reception duties answering routine questions on services or products retrieving information from electronic or hard copy files recording expenditures and receipts or typing routine correspondence.

Substitution:
Education from an accredited college may substitute for six months of the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocational education equal one month of experience).

Special Note:
High school diploma equivalent means one of the following: 1) a G.E.D.; 2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 course hours per week); 3) acceptance in full standing by an accredited college or university; 4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients answering phones typing filing sorting mail entering data receiving payments making change or maintaining logs.

Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular drivers license and be 18 years of age or older.

Some positions in this class may require skill in typing. Recruitment and selection may include this requirement.

Additional Required Information

At time of interview applicant is requested to submit :

• A copy of academic transcripts (unofficial are acceptable but must include the institution name/URL on documents provided) if required to meet minimum qualifications.
• A list of three (3) professional* references including daytime telephone numbers and email address; at least two (2) of these must be from a current or former supervisor.
  • Professional is defined as a supervisor or an individual who has direct knowledge of your work performance.

Please read the below information carefully. This applies to your application submission.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting see resume or CV or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

EDUCATION
To verify education being used to meet the required minimum qualifications you must fill in the Education section of the application. If you have not obtained a degree please indicate the number of units completed. Copies of transcripts are required to verify educational credentials being used to meet the minimum qualifications for a position and are required with each application. (Unofficial are okay please ensure that the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application provided at the time of interview or if not provided transcripts will be required prior to appointment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. Omission of required documentation listed will result in an incomplete application and you will not receive further consideration.

WORK EXPERIENCE
When using work experience not already documented in your application please provide the employer name your job title dates of employment and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying.

If you are currently or previously been appointed to a flexibly staffed position please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as there are minimum qualifications that require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed.

LEGAL EMPLOYMENT
The States online recruitment system Workplace Alaska requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

The State of Alaska does not provide VISA Employer sponsorships.

RECRUITMENT SCOPE
This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska How to Apply webpage found here: regarding the application process can be directed to the Workplace Alaska hotline at (toll free) or View phone number on drjobpro.com. If you choose to be contacted by email please ensure your email address is correct on your application and that the spam filter will permit email from the domains. For information on allowing emails from the domains visit the Lost Password Help page located at STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation auxiliary aides or services or alternative communication formats please call 1- in Juneau or TTY: Alaska Relay 711 or 1- or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201 Juneau AK 99811-0201. The State of Alaska is an equal opportunity employer.

Contact Information

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1- (toll free) or if you are located in the Juneau area. Requests for information may also be emailed to

For applicant password assistance please visit: specific information in reference to the position please contact the hiring manager at:

Name: Alicia Brault Administrative Officer 2
Phone:
Email: @

Required Experience:

Junior IC