Retail Sales Associate

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions, about inspiring stores and irresistible products, about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview As a Retail Selling Colleague, you blend selling that delivers results with genuine hospitality to create standout shopping experiences. You take the time to understand each customer's needs, offering personalized recommendations and connecting them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn everyday visits into memorable moments. You stay focused on achieving selling goals by driving performance through customer engagement and smart selling behaviors, building trust, meeting sales targets, and inspiring loyalty, making each visit both meaningful and successful. How our Selling Colleagues spend their day... Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top‑selling items, and stay up to date on current trends and promotions so they're fully informed and ready to engage, educate, and sell with confidence. On the floor, they focus on the customer—offering a warm welcome, making eye contact, and creating friendly, personal conversations to build relationships that bring customers back. Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves. They always finish strong—sharing our Loyalty program benefits, ensuring customers have all they need, and ending with a sincere thank‑you, often walking the package around and using the customer’s name. We believe service starts with each other—supporting one another with honesty, care, and collaboration so we can better serve our customers and communities. And we know that excellence is a journey—we strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results. Who You Are Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality Must be able to: Understand and communicate effectively with customers, co‑workers, and supervisors Read and understand employment policies and safety rules/procedures in English Be comfortable communicating and collaborating with customers and colleagues Meet daily sales goal challenges Enjoy meeting people, learning about them, and sharing information Be resourceful and eager to start a new venture and can adapt to changing priorities Work on your own but be great with team dynamics Handle electronic devices with no problem At least 1 year of selling or customer service experience preferred Essential Physical Requirements You Will Perform This position requires talking, lifting, constant moving, standing, and reaching with arms and hands Standing for at least two consecutive hours, lifting at least 30 lbs, stooping, kneeling, crouching, climbing ladders, reaching, including above eye level Requires close vision, color vision, depth perception, and focus adjustment Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register, and ability to process register transactions What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Build community by joining one of our Colleague Resource Groups and making a difference through volunteer opportunities. Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Access the full menu of benefits offerings here. About Us This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in‑style and on‑trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. This position may be eligible for performance-based incentives/bonuses. Benefits include 401(k), medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. #J-18808-Ljbffr Macy's