Warranty Cancellations Manager - RideNow Allen

Warranty Cancellations Manager

RideNow Powersports is seeking a detail-oriented Warranty Cancellations Manager to join our Allen team!

Manages a team that is responsible for collections, processing, and researching aftermarket service contracts to support the Warranty Cancellations team and RideNow dealership locations.

Essential duties and responsibilities:

• Manages a team of Warranty Cancellations Administrators.
• Assist with the answering of incoming email communication.
• Assist with the answering of calls to the department phone line and escalations.
• Assist processing incoming check refund calculations for pending cancellations.
• Research aging cancellation requests and work through problem resolution.
• Process all incoming cancellation requests for an assigned territory
• Ensures the Cancellations team meets processing goals of 80% closures in 30 days personally and group average.
• Provide exceptional customer service to both internal and external customers.
• Any other specific duties deemed necessary for the overall success of the department and dealerships as a whole.
• Maintains a positive working relationship with all other employees.
• Must be able to sit for prolonged periods of time at work station

Requirements and skills:

• Extensive knowledge of Accounts Payable and Receivables
• Experience managing staff and resolving complex issues.
• Excellent customer service and solid communication skills.
• Dealership experience preferred.
• Attention to detail and time management skills.
• High school diploma or equivalent.

What We Offer:

• Medical, Dental, and Vision Insurance
• Employer-paid life and short-term disability insurance
• Paid time off
• Employee discounts on vehicles, parts, and merchandise

All applicants must pass pre-employment screening, including background and MVR checks.