Assistant General Manager

Assistant General Manager

Are you ready to step into leadership, drive performance, and grow with one of the leading fitness brands in the nation? We are looking for a motivated and energetic Assistant General Manager (AGM) who's ready to elevate their career and take on a high-impact opportunity to learn the business, lead sales efforts, and build your path to becoming a General Manager!

Job Summary

The Assistant General Manager (AGM) is responsible for supporting the General Manager in day-to-day operations of the club to ensure members and prospects receive the highest quality of service and facilities. This role also includes a strong emphasis on sales, member experience, and team development, and is designed for future leaders who are ready to drive results today while continuously developing for tomorrow.

Key Responsibilities

• Sales Leadership: Assist in driving membership and personal training sales through daily goal setting, lead management, and closing techniques
• Team Coaching & Accountability: Help train, motivate, and manage the front desk teams to deliver high performance
• Operations Support: Ensure smooth day-to-day club operations including cleanliness, equipment upkeep, and staff coverage
• Member Experience: Lead by example in delivering exceptional service and handling member inquiries or escalations with urgency
• KPI Tracking & Action: Monitor performance metrics and contribute to improvement strategies aligned with club goals
• Culture Builder: Foster a high-energy, team-oriented environment that reflects Crunch's 'No Judgments' philosophy
• Growth Development: Actively participate in leadership development to prepare for a future General Manager role

Duties & Responsibilities

• Achieve target revenue goals through leadership and motivation of employees
• Promote a professional and inviting environment that enhances the quality of service and care offered to members
• Demonstrate a working knowledge of all standard operating procedures and policies
• Conduct tours and telephone inquiries for prospective members
• Monitor flagged check-ins and alerts to increase revenue and collections
• Coordinate and work with other departments, including Personal Training and Group Fitness
• Train and supervise the front desk, cleaning, and Kid's Crunch staff
• Assist with multiple aspects of inventory management, payroll, weekly bank deposits, shift coverage, marketing events, promotional content, and general club maintenance
• Ensure club meets standards for cleanliness, maintenance, safety, and security
• Other duties as assigned

Compensation & Perks

• 30+ Hours Per Week
• Performance Bonus Opportunities
• Paid Time Off
• Free Crunch Membership
• Discounted personal training, retail and drinks

Qualifications

• High school diploma or equivalent
• Bachelor's degree (preferred)
• Sales experience - 2+ years (preferred)
• Management experience - 2+ years (preferred)
• CPR/AED certification (preferred)
• Strong leadership skills
• Strong organizational and administrative skills
• Strong sales and business acumen
• Excellent written and verbal communication
• Pass Background check
• Not eligible to work remotely

What We're Looking For

• Experience in a sales or leadership role, preferably in fitness or a fast-paced service industry
• Strong sales drive and ability to hit individual and team targets
• Natural leader who thrives in a team setting and isn't afraid to get on the floor and lead by example
• Exceptional communication, organization, and problem-solving skills
• High level of professionalism, integrity, and reliability
• Passion for health, fitness, and personal development

Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch's signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.