Experienced Veterinary Receptionist / CSR

Job Description

Job Description

Ranch Heights Veterinary is seeking an Experienced Veterinary Receptionist / CSR to join our team in our recently built, family-owned veterinary hospital. We are located in Costa Mesa in the beautiful Ranch at Newport Bay shopping center. The Receptionist/CSR team will greet and assist clients and patients; work as a team with doctors, room assistants, and technicians; and help Ranch Heights Veterinary in our mission to "Reach New Heights in Veterinary Care".

The ideal candidate will deliver a professional and qualified first impression to all clients and provide superior customer service at all times. This person has excellent communication and interpersonal skills. He/she has an understanding of administrative and clerical procedures/systems, up-to-date knowledge of veterinary procedures and services, and the ability to multitask in a busy environment. Previous experience in the veterinary field is required for this position, and knowledge of ezyVet software is a plus.

Major Goals: 

• To be effective, polite, compassionate and helpful to all clients, at all times and under all circumstances.
• To keep the clinic organized to ensure a smooth and efficient hospital flow.
• To maximize clinic productivity through proper scheduling.
• Maintain up to date knowledge of preventative medications, standard veterinary procedures, basic diagnostic services, and vaccinations.

Skills:

• Possession of strong organizational skills.
• Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills.
• Requires strong client service skills. Personal contacts are with pet owners affected by variety of a problems, visitors and other healthcare team members. Considerable tact and diplomacy are required.
• Must accurately relay owner’s account of the medical complaint(s) of the pet(s) involved to the healthcare team member who will be involved in treating the patient(s).
• Ability to work independently on assigned tasks as well as to accept directions on given assignments.
• Ability to foster a positive work environment for colleagues and clients

Requirements:

• Previous experience in a veterinary hospital
• This position will include shifts on Sundays. Sunday availability is required
• Proficiency with ezyVet software is a plus, but not required
• Reliable, professional, courteous and patient
• Excellent communication and writing skills
• Willingness to learn and be part of a team
• Regular attendance and timeliness are an essential function of this position. 

About Ranch Heights Veterinary:

At Ranch Heights Veterinary (RHV), we strive to be 1st class in customer service and experience,
ensuring that our clients have the utmost trust in us with their furry companions, and that they
feel welcome when visiting our hospital. We provide the highest quality medicine, and we want
our clients to know that they are our priority. We aim to exceed expectations and want pet parents to feel confident when using our services for their cherished pets.

We are a small, family-owned business where every team member plays an important role in the success of the practice. At Ranch Heights Veterinary, we are a team that takes pride in their work and feels valued for their contributions. In addition to competitive hourly compensation, benefits for full-time team members include options for health care, paid time off, paid sick time, paid holidays, uniforms, and a retirement savings account. Team members also receive a discounted pet care benefit for their own pets.

Our recently built hospital is located in the upper office suites in The Ranch at Newport Bay shopping center, and team members are steps away from Irvine Ranch Market, Coffee Dose, Verde, Nike Training Studio, and many other local businesses. Enjoy beautiful weather, ocean breezes, and easy access to the 73, 55, and 405 freeways, as well as the scenic Upper Newport Bay Nature Reserve.

We welcome you to apply and look forward to meeting you!

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