Operations Manager -TownePlace Suites by Marriott Fayetteville

Operations Manager

PAH Management is a Dallas-based hotel ownership and management company operating 11 select-service properties across five states under the Marriott, Hilton, and Hyatt portfolios. We own and operate our assets — which means our leaders have real authority, real accountability, and a direct line to leadership.

The Opportunity

Are you a hands-on hospitality leader who thrives in a fast-moving environment and takes real ownership of results? TownePlace Suites by Marriott in Fayetteville, Arkansas — in the heart of Northwest Arkansas — is looking for an Operations Manager who leads with purpose and makes a measurable impact every day.

In this role, you'll work closely with the General Manager to drive hotel profitability, guest satisfaction, and operational excellence across every department. You'll be a visible, engaged leader on the floor — the kind who knows every associate by name and holds the operation to a high standard with consistency and respect.

PAH Management operates 11 premium select-service properties across five states, and we're building something worth being part of. If you're ready to lead with impact and grow with a company that invests in its people, we want to hear from you.

Role Overview

The Operations Manager is responsible for the day-to-day operational performance of TownePlace Suites Fayetteville, with a focus on revenue generation, cost control, guest satisfaction, and associate development. This role works opposite shifts from the Assistant General Manager to ensure strong leadership presence throughout the hotel at all times. The Operations Manager acts as a key member of the property's leadership team and serves as Manager on Duty as scheduled.

What You'll Do

Operations Leadership

• Provide visible, day-to-day leadership across hotel operations — including front office, housekeeping, maintenance, and food and beverage as applicable
• Serve as Manager on Duty (MOD) as scheduled, maintaining a guest-facing presence during peak periods and responding to escalated concerns with urgency and professionalism
• Ensure all associates are consistently attentive, friendly, courteous, and efficient in their interactions with guests, management, and fellow team members
• Ensure procedures for hotel safe security and monthly safe audits are followed

Guest Experience

• Drive guest satisfaction by ensuring associates consistently deliver brand-standard service at every touchpoint
• Be present in public areas during peak times, greeting guests and offering assistance as needed
• Respond to guest concerns and escalations with professionalism and urgency, resolving issues to the guest's satisfaction

Associate Development

• Lead departmental training in PAH Management service standards using the steps to effective training; hold managers accountable for associate development at every level
• Assist in creating a positive, team-oriented environment focused on the guest through associate motivation and recognition
• Ensure all associates receive fair and equitable treatment in accordance with PAH Management SOPs

Financial Performance

• Monitor and manage financial performance — including monthly reforecast, line-by-line expense review, and accurate submission of financial documents to the Corporate Office per the accounting calendar
• Each month, forecast the hotel's financial position by estimating revenues and line-by-line expenses; analyze previous and projected data to generate an accurate reforecast
• Oversee daily Accounts Payable processing and ensure all invoices are handled accurately and on time

Property & Compliance

• Oversee reservations operations and ensure accuracy of hotel inventory and revenue management practices
• Ensure the physical property is clean, well-maintained, and safe through regular inspections and preventive maintenance coordination with department managers
• Ensure safety compliance in all areas; report incidents and concerns to the General Manager and Regional Director of Operations immediately
• Assist with vendor contract administration and coordinate with outside contractors as directed

What We're Looking For

Required:

• Minimum 3 years of progressive hotel operations experience, OR a 4-year degree with 2+ years of related experience, OR a 2-year degree with 3+ years of related experience
• Demonstrated ability to lead cross-functional hotel teams and drive operational results
• Strong financial acumen — comfortable with forecasting, reforecasting, and expense management
• Excellent communication skills — verbal and written — across all levels of associates and guests
• Ability to work a flexible schedule including evenings, weekends, and holidays
• Valid driver's license for the state of Arkansas

Preferred (not required):

• Prior Marriott experience, including familiarity with FOSSE
• Extended-stay hotel operations background
• Familiarity with Marriott brand standards and systems

What We Offer

At PAH Management, we invest in the people who lead our properties. Here is what comes with this role:

• Competitive salary based on experience
• Quarterly performance bonus eligibility
• Medical, dental, and vision insurance (eligible after 90 days)
• Short-term and long-term disability coverage
• Life and AD&D insurance; voluntary life insurance options
• Paid Time Off (PTO)
• 401(k) retirement plan
• Employee Assistance Program (EAP)
• Hotel brand travel discounts through the Marriott associate travel program

Equal Opportunity Employer

PAH Management is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all associates and applicants.