Plumbing Specialist

Required Skills & Experience

- Hands-on professional plumbing experience

- Ability to understand and troubleshoot common plumbing issues

- Ability to explain technical plumbing processes in simple, customer-friendly language

- Strong verbal and written communication skills

- Ability to work professionally with customers who may be frustrated with unfamiliar technology

- Ability to work a hybrid schedule in Nashville, Tennessee

- Ability to participate in occasional local installation visits

Job Description

Insight Global is seeking a Plumbing Coordinator to support customers using a connected automatic water shut-off device and mobile application. This individual will serve as the plumbing subject-matter expert for inbound and outbound customer calls, helping customers set up their app, connect their device, troubleshoot water alerts or shut-offs, and resolve plumbing-related concerns. This role requires someone who can take hands-on plumbing knowledge and explain technical information in a clear, customer-friendly way. The coordinator will also support plumbers with installation and app setup questions, assist with warranty troubleshooting, and help resolve escalated customer concerns. This is a six-month contract position with the possibility of extension as the pilot program grows. The role is hybrid in Nashville, Tennessee, and requires 40 hours per week.