Automotive Service Advisor

Automotive Service WriterLocation: Berlin, CT Company: Tasca Ford Berlin Job Type: Full-timeAbout The RoleTasca Ford Berlin is looking for a customer-focused Automotive Service Writer to join our growing service team. You’ll work directly with customers to understand their vehicle needs, recommend services and repairs, prepare estimates, and keep customers informed throughout the service process.Join the Ford Family and become part of the Tasca Automotive Group, a family-owned organization with more than 75 years of automotive excellence.Compensation & BenefitsPay: $75,000–$100,000Paid time off and holidaysHealth, dental, and vision insurance401(k) with employer matchOngoing training and career growthRetirement planParental leaveResponsibilitiesGreet customers and provide a professional, friendly experienceListen to and accurately document customer concernsRecommend maintenance and repairs based on vehicle needs and service historyPrepare accurate estimates for labor and partsMonitor vehicle progress and provide customers with regular updatesCoordinate loaner vehicles and verify insurance when neededReview repair orders and explain completed work and chargesDeliver an exceptional customer experienceQualifications1+ year of automotive service experiencePrevious Service Writer, Service Advisor, or Service Consultant experience preferredFord dealership experience is a plusStrong automotive knowledge and customer service skillsExcellent communication and organizational skillsComfortable working in a fast-paced environmentBasic computer skills and ability to learn new technologyPositive, energetic attitude and strong work ethicHigh school diploma or equivalentAbout UsTasca Ford Berlin is part of the respected Tasca Automotive Group, a family-run business with over 75 years of automotive excellence. We are committed to delivering an exceptional service experience to our customers while creating a supportive, high-performance environment where technicians can grow their careers.We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.