Manager, Patient Access & Enrollment (Admissions) - Specialty Pharmacy

COMPENSATION & LOCATION

The salary range for this role is $70,000-$75,000. This position is hybrid, based out of our Elk Grove Village location.

POSITION SUMMARY

The Manager, Patient Access & Enrollment (Admissions) – Specialty Pharmacy is responsible for the day‑to‑day leadership, performance management, and operational oversight of the Intake and Enrollment team across a hybrid workforce. This role leads and develops both onsite and remote team members, ensuring consistent performance, accountability, engagement, and adherence to standards regardless of location. The Manager drives timely, accurate, and compliant patient enrollment and insurance eligibility activities, resolves process issues affecting enrollment throughput, and delivers results against access, quality, and productivity goals. The role partners closely with pharmacy operations, prior authorization, and billing teams to ensure smooth patient intake and downstream readiness.

ESSENTIAL DUTIES

Direct Team Leadership: Supervise a mix of Supervisors and Enrollment Representatives, including staffing, scheduling, onboarding, training reinforcement, coaching, and performance management. Operational Oversight: Monitor daily enrollment volumes, eligibility completion, claim rejection resolution, and documentation accuracy; remove barriers impacting turnaround time. Quality & Compliance: Ensure adherence to SOPs, HIPAA requirements, payer rules, and documentation standards; conduct regular quality reviews and audits. Cross-Functional Coordination: Partner with Admissions, Pharmacy, Access, and Billing teams to resolve enrollment issues and improve handoffs. Reporting & Metrics: Track KPIs, analyze trends, elevate risks, and report performance to leadership; support continuous improvement initiatives. Process Improvement: Identify workflow inefficiencies, contribute to SOP updates, and support implementation of new tools or processes impacting enrollment. Other duties and responsibilities as required.

KNOWLEDGE, SKILLS, AND TRAINING

Strong people leadership and coaching skills Deep understanding of enrollment, eligibility, and pharmacy claims workflows Ability to analyze operational metrics and drive corrective action Excellent written and verbal communication skills High attention to detail and organizational skills Ability to lead in a fast‑paced, high‑volume environment Bachelor’s degree in Healthcare Administration, Business, or related field National Pharmacy Technician Certification Experience in specialty pharmacy, rare disease, or high‑complexity patient populations; experience managing intake or enrollment teams

EMPLOYEE BENEFITS

Medical Coverage, Dental, and Vision Coverage 401(k) with employer match Accident and Critical Illness coverage Company-paid life insurance options Generous PTO, paid holidays, and floating holidays Tuition reimbursement program #J-18808-Ljbffr Orsini - Rare Disease Pharmacy Solutions