Administrative Support Specialist

Company Description KANSAS CITY POWER & LIGHT EMPLOYEERELIEF FUND is an individual and family services organization based in Kansas City, Missouri. The fund focuses on supporting employees and their families through relief-oriented programs and services. Located at 1200 Main Street, the organization works closely with stakeholders to provide timely assistance and resources. Team members contribute to a mission-driven environment that emphasizes service, reliability, and community support. Applicants can expect to join a compassionate organization dedicated to improving the well-being of the people it serves. Role Description The Administrative Support Specialist is a full-time, remote role responsible for providing comprehensive administrative assistance to support daily operations and employee relief activities. This position handles phone calls, email correspondence, and scheduling, while maintaining accurate records and documentation. The specialist assists with data entry, preparation of reports, and coordination of requests related to employee support services. The role includes responding to inquiries from employees and partners, directing requests to appropriate contacts, and ensuring professional communication at all times. The Administrative Support Specialist collaborates with internal teams to streamline processes and uphold confidentiality and organizational standards. Qualifications Candidates should possess strong Phone Etiquette and Customer Service skills to handle inquiries with professionalism and empathy. Candidates should possess solid Administrative Assistance abilities, including organizing files, managing schedules, and supporting daily office workflows. Candidates should possess effective Communication skills for clear written and verbal interactions with employees, partners, and internal teams. Candidates should possess basic Accounting skills to assist with tracking relief funds, processing documentation, and supporting financial recordkeeping. Proficiency with common office software (e.g., email, spreadsheets, word processing) and remote collaboration tools. Strong attention to detail, organizational skills, and the ability to manage multiple tasks in a remote environment. Demonstrated commitment to confidentiality, discretion, and ethical handling of sensitive information. High school diploma or equivalent required; additional education or experience in administration, social services, or related fields is beneficial.