Customer Service Representative Brandon

Benefits Employee discounts Paid time off Training & development Health insurance Aflac Vacation Performance bonuses Cell phone reimbursement Company credit card Advancement and growth opportunities Job Responsibilities We are looking for Customer Service Representatives to facilitate calls, educate customers on services and solutions, manage daily schedules for our craftsmen, match customers with appropriate craftsmen, provide support for materials, and ensure compliance with company processes. Respond to job leads in a timely manner. Coordinate schedules and material ordering for multiple craftsmen and projects. Utilize dispatching and schedule management software. Return customer calls and follow up with past customers. Ensure that all craftsmen follow our standardized service path and administrative processes. Perform paperwork and filing duties. Assist in solving operational issues to ensure a smooth customer journey. Qualifications We are looking for highly organized, detail-oriented professionals with strong administrative background and multi-tasking skills, excellent communication skills, solution-focused attitude, and a quick response to customer needs. High school diploma or GED. 3‑5 years of administrative assistant/scheduling experience. Comfortable with sales. Adaptive to technology. Strong customer service skills. Solid typing skills (ten‑key a plus). Great multitasking and prioritization skills. Exceptional communication skills. Basic understanding of sales and marketing a plus. Call center experience a plus. Past use of sales scripts a plus. Compensation $15.00 - $20.00 per hour, based on experience level. Location: Offices in Brandon and Lakeland, Central Florida. All hiring decisions are made by the local franchise owner. All inquiries about employment should be directed to the franchise owner, not corporate. #J-18808-Ljbffr Ace Handyman Services