Business Development Manager

Job Description

Job Description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance

SERVPRO Team McCabe is hiring a dynamic Business Development Manager to lead our sales division and expand our market footprint.

Are you a driven, proactive sales leader who excels at building high-performing teams while personally driving top-line revenue? In this "player-coach" role, you will define our strategic vision, manage departmental budgets, oversee our client database, and cultivate lucrative relationships with Centers of Influence (COIs). If you are a natural leader who loves taking ownership, closing new business, and wants to make a tangible impact by helping our community make fire and water damage "Like it never even happened,"® this is the ideal place for you to build your career.

Key Responsibilities

Strategic Planning & Financial Management

• Set the Strategy: Develop comprehensive quarterly and annual department initiatives, marketing plans, and operational budgets based on franchise growth objectives.
• Establish Metrics: Define clear, trackable goals for revenue, collections, and daily sales activities.
• Analyze Performance: Perform comparative analyses of historical data, projected revenues, and activity metrics against established goals to ensure profitability targets are met.

Team Leadership & Development

• Build the Team: Recruit, hire, thoroughly onboard, and manage high-performing sales and marketing teammates.
• Drive Accountability: Establish KPIs and hold the team accountable to their goals through rigorous monitoring of daily activities and process-driven leadership.
• Coach & Mentor: Conduct regular performance evaluations, field ride-alongs, and one-on-one coaching sessions to elevate closing rates and relationship-building skills.

Direct Sales & Market Expansion

• Generate Revenue: Actively prospect, pursue, and close new business to directly increase company sales revenue and develop long-standing relationships with key decision-makers.
• Network & Represent: Maintain an active presence at local and regional associations, trade shows, and networking events to penetrate target markets.
• Lead Marketing Initiatives: Complete annual marketing needs assessments and execute high-impact local events, including planning the budget and schedule for Continuing Education (CE) classes and lunch-and-learns.

Client Experience & Brand Advocacy

• Champion Satisfaction: Manage and elevate the overall customer experience, ensuring our brand reputation remains pristine.
• Educate the Market: Understand and communicate the competitive advantages of using SERVPRO, effectively educating clients on brand benefits.
• Resolve Escalations: Act as the highest point of contact for client relations, successfully resolving any escalated customer complaints or operational friction points.

Qualifications & Requirements

• Experience: 5+ years of progressive, direct B2B sales, business development, or marketing experience with a proven track record of revenue growth.
• Leadership: Minimum of 1 year of management experience building, training, and managing a strong team with tangible, results-driven leadership skills.
• Communication: Exceptional interpersonal, oral, and written communication skills to build rapport quickly in high-stakes or challenging situations.
• Organization: Solid planning capabilities with high attention to detail regarding territory planning, budget management, and CRM database oversight.
• Technical Skills: Proficiency in CRM software and the Microsoft Office Suite.
• Industry Knowledge: Prior experience in the cleaning, restoration, or insurance industry is highly preferred. Active involvement in professional sales or industry associations is a strong plus.

Physical Demands & Compliance

• Ability to repetitively push, pull, lift, and carry objects as needed on job sites or at event setups.
• Ability to comfortably and safely work with or around cleaning agents.
• Must possess a valid driver’s license.
• Must successfully complete a background check subject to applicable law.

Compensation & Benefits
We believe in heavily rewarding our leaders for driving growth and team success. SERVPRO Team McCabe offers a comprehensive package that includes:

• Pay Structure: Competitive base salary paired with individual commissions on new business brought in.
• Leadership Bonus: Quarterly performance bonuses based on the aggregate success and profitability of the department.
• Health Coverage: Comprehensive medical benefits, including dental and vision options.
• Paid Time Off (PTO): Generous paid time off to support a healthy work-life balance.
• Retirement: 401(k) plan with company matching contributions to help invest in your future.
• Growth: Superior professional development and career progression opportunities.

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.