Luggage Supervisor

Overview Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer‑first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check‑in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient. Responsibilities Position: Luggage Supervisor Pay Rate: $26.00 to $27.00 per hour This role requires a flexible schedule that can include mornings, nights and weekends. A Luggage Supervisor will have daily contact with the clients, employees, and guests staying at the resorts. The position requires outstanding guest service skills, the ability to organize and prioritize tasks, as well as the ability to operate in a fast‑paced environment. Responsible for leading and directing the luggage team to provide personalized luggage delivery service to our guests. Manage and efficiently communicate with our client, employees and management staff to maintain the operation and any changes. Maintain good employee & guest relations; Handle employee and guest problems in an efficient and effective manner. Client Relations - Effectively communicate with Disney and project a positive image in responding to inquiries from our client. Adhere to company policies and procedures and participate in achievement in company objectives. Assist the operation when needed. Perform other duties as requested. Qualifications Ability to work rotating shifts (Including nights, early mornings, and weekends). Complete all required training including airport compliance. At least 18 years of age or older. Eligible to work in the United States. High school diploma or equivalent. Lift up to 75 lbs. Pass a criminal background screening. Pass a drug screening. Strong customer service skills. Strong verbal and written communication skills. Appearance Guidelines With the exception of a fully‑grown mustache, beard, or goatee all men must be clean shaven. No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management. Clean & well‑maintained approved uniforms must be worn on shift. Additional requirements as specified by management. The employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly and move in a relatively quick manner. Specific vision abilities required by this job include close vision, peripheral vision and the ability to adjust focus. Salary Range : $26.00 - $27.00 per hour Benefits Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off. SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights. #J-18808-Ljbffr