Support Staff Team Lead

Job Description

Job Description

Job purpose

The Team Lead will serve as a liaison between the support staff and other staff and clients to ensure the effective and efficient operation of offices.

Duties and responsibilities

• Training support staff
• Maintain support staff training resources
• Assist Director of Support Services by implementing approved changes to documentation, data entry and client service for support staff.     
• Supervise release of information process and documentation
• Verification and reconciliation of client payments received by support staff
• Assist Director of Support Services by manning support staff stations to assure the office has support staff present
• Monitoring physical facilities for notification to administration or maintenance
• Monitor deliveries made to the locations
• Fill in or secure fill in when Support Staff is absent
• Complete other duties as required by the position and/or as assigned by the Chief Executive Officer

Qualifications

• Education – High School Diploma or its equivalent
• Skills/Abilities- Organization, Effective communication, Attention to detail, Confidentiality, Educating, Juggle various administrative tasks in a timely manner

Working conditions

General Conditions- Work is generally performed in office type settings where answering phone and using computers and other technology should be expected. 

No special conditions apply.

Physical requirements

General Conditions- Job duties may require sitting or standing for long periods of time. Travel, with some trips requiring several hours in a vehicle, should be expected. Minor lifting and moving may be expected requiring ability to lift up to 20 pounds.

No special conditions apply.

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