Customer Service Representative (Front Desk)

Customer Service Representative (CSR)

The Arlington County Department of Parks and Recreation (DPR) is seeking a Customer Service Representative (CSR) to provide customer and facility support at Long Bridge Aquatics & Fitness Center. The CSR will be expected to assess customers' needs, refer to the appropriate program resource, and recognize and respond to emergency situations. This position reports to an Assistant Manager.

Specific duties include:

• Providing reception desk assistance to internal and external customers;
• Responding to questions regarding facility usage, programs, fees, rules, etc. via phone, in-person, and email;
• Conducting payment transactions via cash, check, and credit cards while adhering to the County's money handling procedures;
• Using RecTrac system for payments, program registrations, facility reservations, and to run facility event reports;
• Setting up/breaking down tables and chairs in Community rooms after use for meetings, events, etc;
• Assisting staff to ensure the center is open and closed properly; and
• Responding to emergency situations as appropriate by following emergency plans.

The ideal candidate will possess excellent interpersonal skills to work with the public as a forward-facing representative of DPR by explaining rules and procedures.

Minimum:

Education: Completion of the requirements for graduation from a standard senior high school or vocational school, a GED certificate, or the equivalent; plus

Experience: Some experience providing administrative support.

Substitution: Successful completion of college coursework from an accredited college or university may be substituted for the experience requirement.

Licenses/Certifications: First Aid/CPR/AED Certification, or the ability to obtain one within 90 days of hire.

Desirable: Preference may be given to those with experience in one or more of the following:

• Front desk customer service;
• Working in recreation and/or a community center setting;
• Performing scheduling, facility reservation, registration, and payments using RecTrac or similar web-based system; and/or
• Extensive use of Microsoft Office Suite.

SPECIAL REQUIREMENTS

EPI Assessment: To be considered for this position, you must achieve a passing score on the Employee Preferences Inventory (EPI) Assessment. Please note the following:

• If you have not taken the EPI within the past year, you will receive an email with instructions and a deadline for completing the assessment.
• If you have taken the EPI within the past year, your previous score will be used.
• Scores are valid for one calendar year.
• You cannot retake the assessment until one year has passed since your last attempt.
• Failure to complete the EPI by the deadline provided to you in email will disqualify you from this recruitment process.

A pre-employment criminal records check will be conducted. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.

Work Hours: Monday - Sunday, hours vary between 4:30 a.m. - 10:30 p.m., depending on scheduling needs, which will include at least one weekend shift, some nights, holidays, and special events. This position is not eligible for telework.

Each section of the application must be completed. A resume may be attached; however, it will not substitute for the completed application. Incomplete applications may not be considered.

Required Skills:

• Computer Proficiency
• Mathematics
• Organizational Knowledge
• Project Management
• Reading and Writing
• Word Processing