Membership Director

Membership Director

The YMCA of Central Stark County is seeking a full time Membership Director that is energetic, dynamic, experienced, and mission-driven for the Alliance Family YMCA.

This individual must have the ability to drive membership sales and retention while creating an environment that delivers world class customer service to grow membership and program participation. The position will provide daily supervision to the membership services staff, and other staff who serve as point of contact for current and future members. Critical competencies include; customer service, sales, staff management, community collaboration, and fiscal management.

Salary Range: $44,000+ commensurate with experience

Benefits: Competitive benefit package including 85% paid medical, dental and vision. Fully paid short and long term disability, 3x's annual salary life insurance and 10% Association paid retirement (upon eligibility). Also includes paid sick time and generous vacation package. Complimentary membership and discounted rates for child care and programs.

Qualifications:

• Bachelor's degree in related field or equivalent preferred but not required
• Two years supervisory experience
• Relationship driven personality with strong social and communication skills. Must be an expert in providing great member service
• Excellent interpersonal, public relations and written communication skills are required. Must also be comfortable with oral presentations
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community
• Must understand the basic concepts of a voluntary, non-profit organization, as well as the structure of the YMCA as a partnership of volunteers and staff, and accept a commitment to the YMCA mission
• Employee must have working knowledge of Microsoft Office Suite
• Certifications required within first 60 days of hire; CPR and First Aid. This position must have the ability to respond to safety and emergency situations

Essential Functions:

• Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction
• Create and execute a strong on-boarding program for new members
• Recruits, hires, trains, develops, schedules and directs staff and volunteers as needed, Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals
• Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provide ongoing support to Program Directors and related issues.
• Construct and implement plans that encourage members to try new programs and become involved in the Y community as a committed member rather than just a casual participant
• Coordinate special events and activities related to member engagement as well as ensure member challenge programs are fully implemented and subscribed to throughout the membership community
• Develop effective working relationships with service groups, community organizations, and companies, including making presentations
• Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
• Ensure proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff
• Participate in Annual Support Campaign
• Establish month, quarterly, and annual goals with supervisor
• Meet or exceed membership revenue and marketing goals
• Model behavior consistent with core values
• Follow systems, practices, and training related to risk management and safety of participants and staff, and follow accident report procedures and policies
• Perform all other duties assigned