Sales Coordinator (Full-time)

Resort Sales Coordinator

Job Description & Core Responsibilities

Department: Resort Sales

Reports To: Director of Sales and Public Relations

FLSA Status: Exempt

Pay Grade: 1

Starting Wage: $42,611.20 - $63,916.79

Gaming Class: Non-Compact/Non-Gaming

Position Summary:

The Resort Sales Coordinator shall work under the general supervision of the Director of Sales and Public Relations and is responsible for coordinating and entering all pertinent information for groups as assigned by the Director of Sales. The incumbent is also responsible for welcoming groups as needed and working closely with the Director of Sales and Public Relations and the Banquet Manager to finalize details for events held at Fortune Bay Resort Casino.

Core Duties and Responsibilities:

The Resort Sales Coordinator is responsible for the following duties:

• Work with clients from the point of initial contact through billing and closing out of payment. This includes the creation of hotel blocks, maintaining regular communication with clients, completing Banquet Events Orders, providing property showings, and arranging for and attending food tastings.
• Coordinate group business for Fortune Bay Resort Casino to include but limited to Weddings, social groups, bus groups, and "Stay and Play" at the Wilderness Golf Course.
• Attend and work at occasional trade shows and wedding shows to help boost business for Fortune Bay.
• Expand our clientele by making cold calls and meeting with potential new groups.
• Continue to foster and develop working relationships with repeat business that we strive to retain.
• Work closely with our culinary team to ensure that all food and beverage needs are met.
• Respond to client complaints and provide after-sales support as needed.
• Assist with data entry for group business for Fortune Bay Resort Casino.
• Enter rooming lists, manage cutoff dates, and room management in Agilysys and V1.
• Write proposal letters or emails and follow through with a contractual agreement in bringing groups to Fortune Bay.
• Maintain an efficient communication system to ensure client inquiries are promptly answered.
• Provide monthly sales reports to include client feedback and financials.
• Greet clients at arrival and then hand off to banquet staff to make sure your clients’ needs are taken care of to ensure the event goes off as planned.
• Perform other duties as assigned.

Competencies:

• Meets the company’s guest service standards.
• Demonstrates teamwork/gets along well with co-workers.
• Reliable and dependable.
• Demonstrates strong communication skills.
• Follows company and departmental policies and procedures.
• Demonstrates a positive attitude.
• Responds well to constructive criticism.
• Demonstrates expertise in his/her field.
• Demonstrates competence in fulfilling the duties outlined in his/her job description.
• Demonstrates a willingness to learn and accept new challenges.
• Projects a professional image.
• Demonstrates a high level of integrity.
• Holds him/her staff accountable.
• Fosters a healthy work environment in his/her department.
• Demonstrates effective problem-solving skills.
• Effectively executes plans and follows through on commitments.
• Demonstrates self-awareness.
• Demonstrates emotional intelligence.

Qualifications – Education and Experience:

Minimum Qualifications:

• High school diploma or GED.
• Minimum of two (2) years of experience in a business office setting involving customer services.
• Excellent communication and presentation skills.
• Self-motivated and goal oriented.
• Proficiency in Microsoft and Excel.

Preferred Qualifications:

• Two-year degree in sales, business or a related field.
• Resort Sales experience.

Work Environment:

The work environment is fast-paced and requires overall good mental and physical health.

Physical Demands:

Job-specific abilities and requirements include:

Ability to stand, sit, walk for extended periods of time.
Ability to lift up to 50 pounds.
Ability to endure harsh weather conditions.
Ability to climb ladders.
Ability to drive with a valid driver’s license.
Ability to work in tight spaces.
Ability to perform repetitive motion from use of a computer.
Ability to crouch, crawl, and kneel.
Ability to tolerate various scents, noises, and bright lights.

Preference:

It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.