Supervisory Medical Support Assistant

Job TitleThe incumbent has a large scope of responsibility over a major clinical area (i.e. Surgery, BVAC) for the healthcare system including supervision of subordinate Supervisory MSA and Lead MSAs. Duties include, but are not limited to:Assigning and evaluating the work of subordinate staff, performance evaluations, selection of staff, and recommendation of awards and/or advancements.Resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations.Identifying educational or training needs; making final decisions on selections; evaluating performance, and taking disciplinary action when necessary.Has full administrative and professional responsibility for planning and directing the MSA's activities and is responsible for extracting and analyzing data to provide reports in support of performance measures to senior management.Works collaboratively with all clinical business managers and frontline staff throughout the Primary Care and Specialty Clinics, in the Specialty Clinics Call Center and Primary Care Call Center.Develops and maintains effective and efficient communication with all departmental leadership, respective Care Line Managers and service line managers and frontline staff, serving as a core member of the HAS and Clinical Service leadership.Knowledge of administrative policies and procedures at facility and network level that impact HAS and Business Operations, information security and exchange, management of reports and data, scheduling directives, telephone care, and public relations/customer service.Knowledgeable and skilled in the operation of a personal computer utilizing a wide variety of software, utilizing multiple computer applications in the performance of all duties including Vista (entry and retrieval of administrative and clinical data to include numerous existing report options and specialized queries), VSSC, CPRS (to include monitoring of outpatient workload data capture), Microsoft Office products for word processing, spreadsheets, and relational data base programs.Serves as a resource to HAS staff in use of applications, and must have the ability to extract, correlate and analyze patient encounter and provider workload data make recommendations to the Leadership team and acts as a customer service representative for HAS.Has detailed knowledge of outpatient administrative processes, release of information, records management schedules for ambulatory care clinics, workload data capture, encounter forms, and VISTA scheduling package, maintaining full responsibility and accountability for the scheduling practices.Provide training, implementation, monitoring and evaluation of all administrative procedures related to HAS operations.Provide oversight and has programming responsibility for all automated and special patient correspondence letters generated through the Appointment Management computer program.Plans and organizes work and acts independently in daily operations, resolving issues under the guidance and supervision of the Chief, HAS and Supervisor.Performing other duties, as required.Work Schedule: Monday - Friday (7:30am - 4:00pm)Telework: Ad-hoc telework may be availableVirtual: This is not a virtual position.Functional Statement #: 21S71-ARelocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not Authorized