Healthcare Strategic Accounts Lead - East Coast (Remote)

About The Role A large majority of CDP’s revenue is generated through repeat business with a small subset of high-value ‘Key accounts’. These accounts are selected by the CDP leadership team for their multi-year growth potential, alignment with CDP’s current and future service offerings, and access to senior/executive client sponsors. The Strategic Account Director role is a dedicated leadership role, responsible for the commercial growth, strategic development and long-term value of key accounts. Managing up to five key accounts or up to eight smaller accounts, the role acts as owner of the account portfolio, the architect of account strategy, trusted senior partner to client decision-makers, and internal orchestrator aligning CDP resources around client value. The role demands a proactive, value-driven growth mindset and a focus on long-term client partnership over transactional sales. This role will cover the US East Coast and can be based remotely, with frequent travel to clients across the territory and our US office in Raleigh, North Carolina. Job Duties and Responsibilities Objectives Drive profitable, multi-capability growth across assigned accounts. Protect and enhance gross margin performance. Increase senior/executive-level sponsorship and share of wallet. Maintain forecast accuracy within agreed tolerance. Key Stakeholder Interactions Senior client decision-makers (e.g. technical, procurement). Head of Account Management, Heads of Markets and Capability Leads. Business Developers and Marketing team. Project Leads and delivery teams Account Growth & Strategy Own and execute strategic internal account plans. Develop joint value plans with senior client stakeholders that align CDP capabilities to the client’s strategic objectives. Identify and progress opportunities for new programmes and cross-capability/market expansion. Build a balanced portfolio of qualified opportunities to ensure predictable revenue growth. Monitor competitive positioning and anticipate client needs and market shifts. Actively contribute to the evolution of CDP’s markets and service strategy by translating account-level insight, client investment patterns and competitive signals into actionable strategic recommendations. Commercial Ownership & Performance Take accountability for account-level P&L and sales performance. Provide formal input into bid/no-bid decisions, pricing strategy and account-level investment prioritisation in collaboration Heads of Markets’ Leadership team. Ensure pricing reflects value and margin targets; manage cost of sale and investment trade-offs. Maintain accurate pipeline data, bid prioritisation and conversion tracking. Partner with Heads of Markets on deal shaping and risk management. Relationship Management & Influence Build and sustain trusted relationships with senior client stakeholders. Expand relationships up and across the client organisation to reduce single-thread risk. Develop and maintain structured stakeholder maps and engagement plans across technical, operational, procurement and executive stakeholders. Act as a trusted advisor by bringing insight and perspective to client conversations. Handle difficult conversations calmly and credibly to resolve issues and protect client trust. Internal Leadership Serve as the internal voice of the client, ensuring teams understand client context and success criteria. Align Heads of Markets, Capability Leads and Project Leads around account objectives and client value. Escalate risks early and constructively when delivery, margin or client trust is at risk. Share learning and best practice across accounts to raise overall performance. Project Leads retain delivery accountability; the Strategic Account Director retains responsibility for account-level commercial integrity and client trust. Capability Building & Coaching Model best-in-class account management behaviours and share expertise. Coach Account Leads and Project Leads transitioning into client-facing roles. Contribute to the development and continuous improvement of CDP’s account management tools, processes and standards. Support recruitment and onboarding of new client-facing staff. Marketing & Market Insight Provide feedback to marketing on effectiveness of collateral and campaigns for the account. Identify marketing opportunities and customer stories to build CDP’s profile. Collaborate with Marketing team on proposals, case studies, events and thought leadership. About You As a Strategic Account Director candidate, you will be assessed against the following attributes: Strategic & Commercial Leadership Ability to operate as the commercial owner of a portfolio of key accounts, balancing growth, margin, risk and long-term value creation. Client Insight & Strategic Thinking Ability to translate deep understanding of client strategy, industry context and competitive positioning into actionable account growth strategy. Stakeholder Influence & Negotiation Ability to build, expand and manage complex multi-stakeholder relationships in regulated, procurement-driven environments. Internal Organisation & Cross-Functional Leadership Ability to align internal teams around account strategy and protect account-level commercial integrity. Executive Presence & Personal Effectiveness Professional maturity, credibility and judgement consistent with Principal-equivalent level. Evidence of competency includes: Ownership and growth of complex B2B accounts (£1m+ annual value). Clear understanding of account-level P&L and margin drivers. Demonstrated ability to shape pricing strategy and manage commercial negotiations. Multi-year account planning with structured growth hypotheses. Disciplined pipeline management and forecast accuracy. Experience balancing short-term revenue with long-term account value. About Us We’re an employee‑owned innovation partner with a growing US team in Raleigh, NC, part of the Research Triangle. We bring ideas to life-from insight to engineering to pilot manufacture—across consumer and healthcare. #J-18808-Ljbffr