Order Management Specialist

HomeCare Order Management Specialist (Finance) Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You'll Make in this Role As a HomeCare Order Management Specialist , you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Reviewing and processing incoming and backlogged orders to determine patient eligibility for insurance billing and reimbursement. Partnering closely with internal Sales and Customer Service teams, external customers, healthcare providers, and patients to obtain required documentation and facilitate order completion. Researching and interpreting payer requirements and clinical information to determine patient qualification for services. Providing exceptional customer service while managing multiple priorities in a fast-paced, high-volume environment. Supporting rotating holiday and weekend coverage and adapting to changing patient needs for life-saving therapies. Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: High School Diploma/GED or higher and three (3) years of customer service experience; AND In addition to the above requirements, the following are also required: Three (3) years of experience using Microsoft Office applications, including Word, Excel, and Outlook. Three (3) years of experience working in a customer service, healthcare, insurance, reimbursement, or order management environment. Experience interpreting payer requirements and managing documentation processes. Experience working independently and collaboratively in a team environment. Additional qualifications that could help you succeed even further in this role include: Five (5) years of medical record collection experience in a private, public, government, or military environment. Experience in healthcare reimbursement, insurance verification, or medical billing processes. Experience working directly with patients, physicians, and third-party payers. Skills include strong listening skills, effective communication, multitasking, teamwork, integrity, and problem-solving. Work Location: Hybrid Eligible (Job duties allow for some remote work but require travel at least four (4) days per quarter.) Travel: May include occasional domestic travel. Relocation Assistance: Not authorized. Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status). Supporting Your Well-being Solventum offers many programs to help you live your best life-both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. Diversity & Inclusion We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community. Applicable to US Applicants Only: The expected compensation range for this position is $45,360 - $62,370, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. #J-18808-Ljbffr