Inbound Reservations Sales Agent

Job Title: Inbound Reservations Sales Agent (Remote After Training)

Location: Phoenix, AZ, 85016

Duration: 3 Months

Position Overview

The Inbound Reservations Sales Agent is responsible for assisting guests with booking lodging, tours, and activity reservations while delivering exceptional customer service. This role involves handling inbound inquiries, identifying guest needs, promoting travel experiences, and maximizing sales opportunities through upselling and cross-selling. Successful candidates are customer-focused, sales-driven, and passionate about creating memorable guest experiences.

Key Responsibilities

• Respond to inbound calls and inquiries regarding lodging, tours, and activities.
• Assist guests in making new reservations and modifying existing bookings.
• Build rapport with customers and provide personalized travel recommendations.
• Generate revenue through effective upselling, cross-selling, and objection handling.
• Resolve customer concerns, complaints, and booking issues professionally.
• Deliver world-class customer service and enhance the overall guest experience.
• Maintain accurate customer records and reservation details.
• Utilize company systems, Microsoft Outlook, and web-based tools efficiently.
• Meet attendance, performance, and quality standards in a fast-paced environment.

Required Qualifications

• High School Diploma or GED equivalent.
• Strong sales aptitude with the ability to upsell, cross-sell, and overcome objections.
• Excellent communication, negotiation, and customer service skills.
• Strong problem-solving and complaint-resolution abilities.
• Proficiency with Microsoft Outlook, internet browsers, and computer applications.
• Ability to learn new systems quickly and adapt to changing business needs.
• Dependable with a strong attendance record.
• Professional, positive, and customer-focused attitude.
• Minimum home internet speed of 50 Mbps.

Preferred Qualifications

• Previous hospitality, reservations, sales, or customer service experience.
• Call center experience in a sales or service environment.

Work Schedule & Training

• Full-time position (40 hours per fiscal week; Thursday-Wednesday).
• Operating hours: Monday-Sunday, 8:00 AM-5:30 PM.
• Weekend availability required, including at least one weekend day and potentially both.
• Mandatory training:
• Up to 1 week in-person training.
• Up to 1 week remote training.
• Position becomes fully remote after successful completion of training.

Location Requirement

• Candidates must reside within the Greater Phoenix, Arizona area.
• Attendance during all training sessions is mandatory for continued employment.