Customer Service Specialist (Remote)

Customer Service Specialist (Remote)

We are looking for a proactive and detail-oriented Customer Service Specialist to support the management and protection of our client's brand presence across digital platforms. This role plays a critical part in monitoring online conversations, identifying potential risks, and ensuring consistent content distribution across corporate social media channels.

Key Responsibilities

• Monitor social media platforms and online channels for brand mentions in real-time.
• Identify, track, and escalate negative content, sentiment, or potential risks promptly to the relevant internal teams.
• Stay updated on emerging trends, discussions, and public sentiment related to the brand.
• Manage multiple corporate social media accounts across various platforms.
• Schedule and publish content provided by the internal content team according to the content calendar.
• Ensure consistency in tone, messaging, and brand alignment across all channels.
• Prepare regular reports on social media activity, sentiment analysis, and performance insights.

Requirements

• Familiarity with major social media platforms (e.g., Facebook, Instagram, TikTok, X, etc.).
• Strong attention to detail with the ability to identify sensitive or potentially harmful content.
• Good communication skills with the ability to report issues clearly and promptly.
• Basic understanding of social media trends and digital engagement.
• Ability to manage multiple accounts and tasks efficiently.
• Self-driven, responsible, and able to work independently.

Preferred Qualifications

• Prior experience in social media management, digital marketing, customer service, or online community monitoring.
• Experience using social listening or monitoring tools is an added advantage.

Why Join SummitNext?

At SummitNext Technologies, we believe in empowering talent and creating opportunities for growth in a dynamic and fast-paced digital environment.