Program Support Assistant

US Department of Veterans Affairs

Syracuse, NY

Job Title

Duties

Major duties include but are not limited to:

Advise applicants of the health care benefits they are legally entitled to.
Initiate administrative processes for establishing care, and notify appropriate healthcare personnel accordingly.
Keep abreast of the frequent changes in laws, regulations and/or other pertinent directives that change medical benefits and entitlements.
Educate and counsel veterans, families, and agency employees regarding veteran entitlement to healthcare benefits.
Receives, reviews, and processes new recurring applications for Medical, Dental, Behavioral Health, Geriatrics and Extending Care, Diagnostic and Therapeutics, inpatient, outpatient, and Long-Term Care services.
Verify eligibility for care utilizing primary sources including but not limited to HINQ, VIS, and/ or military discharge papers.
Educate Medical Center and CBOC staff about patient benefits specific to each sharing agreement to facilitate appropriate and timely delivery of health care services within the scope of the agreement.
Responsibilities include financial data collection, data entry, analysis, and interpretation of initial and subsequent annual veteran financial assessments.
Prepare Means Test reminder letters; provide the National Health Eligibility Center with current authenticated financial assessments; monitor, trend status of incomplete means tests providing follow-up activities when required.
Provide veterans with billing information and serve as primary contact for billing issues; includes research, identification, analysis, and resolution/reconciliation utilizing the VISTA billing software to research individual billing information.
Determine eligibility for travel at government expense, based upon applicable federal regulations and policies.

Work Schedule: Monday - Friday 7:30 - 4:00 pm

Telework: This position may be authorized for ad-hoc telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant/ PD01040A

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

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Vacancy posted 2 days ago

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