Chase Travel AI & Innovation Product Associate

Product Associate

Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don't miss this opportunity to be part of a dynamic team and promote innovation in customer experiences.

As a Product Associate in the Chase Travel Artificial Intelligence & Innovation Product team, you will support the integration of artificial intelligence, machine learning, and generative Artificial Intelligence to enhance our travel products and streamline operations. Working closely with business, design, and technology teams, you will assist in the successful delivery of Artificial Intelligence/machine learning initiatives that drive innovation and efficiency.

Job responsibilities

• Assist in identifying and prioritizing AI/ML opportunities that align with customer needs and market trends
• Support the deployment of AI/ML and Gen AI technologies to automate processes, reduce costs, and generate revenue
• Utilize Agile methodologies and tools like JIRA and Confluence to help manage and track projects
• Help develop requirements, epics, and user stories to support AI & Innovation product initiatives
• Collaborate with cross-functional teams (product, design, technology, analytics, risk, legal, compliance, ops servicing, marketing) to drive continuous improvement and innovation
• Analyze and evaluate product metrics to ensure alignment with time, cost, and quality targets
• Conduct user research, journey mapping, and market analysis to inform the AI/ML strategic roadmap
• Communicate the impact of AI on the product experience to stakeholders

Required qualifications, capabilities, and skills

• 3+ years in product management, with a focus on AI, Product, or Travel related fields
• Basic knowledge of AI/ML technologies, including generative AI and large language models (LLMs)
• Familiarity with Agile methodologies and tools such as JIRA and Confluence
• Demonstrated project management skills and understanding of the product development lifecycle
• Strong communication skills for effective interaction with business and technology stakeholders
• Understanding of product agility practices, including iterative development and adaptive planning

Preferred qualifications, capabilities, and skills

• Candidate from a Travel or Financial Services background preferred
• Understanding of cloud platforms such as AWS, Azure and AI Platforms/Models
• Certifications in Agile methodologies or AI/ML technologies would be an advantage
• Prior experience working in a product organization, driving collaboration, and delivering customer-centric solutions

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.