Customer Support Coordinator

Job Category: Manufacturing Requisition Number: PRODU003204 Posted: July 6, 2026 Full‑Time Locations Elizabethton, TN 37643, USA Description A.Y. McDonald Mfg. Co. is a leading manufacturer of water works brass, plumbing valves, pumps and water systems, and natural gas valves and meter bars. The company was founded in 1856 and is committed to taking care of the customer – our boss, through our growing investments of education, automation, and innovation. A career at A.Y. McDonald Mfg. Co. comes with a family friendly culture, on‑the‑job training, advancement opportunities, and the chance to make a difference every single day. Responsibilities: Perform and be capable to train others in all types of inventory transactions associated with and required by receiving, factory jobs, subcontract jobs, RMA’s, DMR’s, rework and salvage. Process scrap — access, count, correct & enter into Epicor. Create all necessary components for Job Traveler packets for any factory job. Schedule jobs and place in run order both at the work center and on MDS. Timely assessment and closing of manufacturing jobs. Update set up requirements and communication documents. Correct inventory issues that arise, monitoring MMM. Perform PS training classes for all new production coworkers. Various other responsibilities as directed by supervisor. Qualifications: High school diploma or general education degree (GED). Associate’s degree (A.A.) or equivalent from two‑year college or technical school is a plus. Knowledge of PC and Microsoft Office software. Strong organizational and communication skills. Team player. Benefits include major medical (BCBS), Delta dental and vision, company‑sponsored basic life insurance and short‑term disability. Voluntary life insurance, accidental death and dismemberment, and long‑term disability available. Competitive 401(k) with company matching, generous PTO, 10 paid holidays, and company giveaways, family picnics, and more! A pre‑employment background check and 6‑panel (no THC) drug screen required. A.Y. McDonald Mfg. Co. is an equal opportunity employer. Education High school or better. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr