Merchandise Operations Manager

TJX Companies Merchandise Operations ManagerAt TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world's leading off-price retailer.The Opportunity: Grow Your Career.The Merchandise Operations Manager manages the Merchandising support functions related to assigned chain and/or multiple divisions. This role manages recruitment, training and development of support staff including Supervisors and other Merch support staff. Additionally, they will continually review and improve our buying process support functions with the goal of driving profit. The Merchandise Operational manager ensures proper coverage and alignment of support staff with Merchandising's business needs.Responsibilities:Develop effective relationships with GMMs, MMs and buyers to understand, plan and execute support needsProactively anticipate and plan for future workload and staffing needs by leveraging available business tools and relationshipsBuild relationships and identify opportunities with various business functions(Transportation, Vendor Compliance, Planning & Allocation, etc.) to better manage and improve the accurate receipt and flow of goodsIndependently resolve complex operational and HR issuesConsistently assess and create staffing assignments that align individual business need and existing staffDevelop performance objectives that align and support merchandising sales and profit goalsDevelop division specific initiatives to improve operational processesManage and reduce attrition by identifying and providing growth opportunities for staffWork with Supervisors and Talent Acquisition to identify key skills for each merchandise support function roleManage the hiring, training and on-boarding of new associatesConduct performance evaluations and oversee merit recommendations within assigned chain or division(s); provides career counseling, 1:1 coaching and development for direct reports and/or indirect reports. Support Supervisors with personnel issues including progressive disciplinary action and terminationsDevelop on going technical and non-technical training for both supervisors and staffOversee payroll budgets and wage and hour policiesActs as liaison with sister companies to leverage and develop Merchandising support best practicesMarket travel and attend Merchant strategy meetings, when necessaryOther duties as assignedQualifications:Bachelor's degree or equivalent experienceSupervisory experience; non-exempt supervisory experience preferredKnowledge of Merchandise Operations preferredA history of building effective relationships in a collaborative matrixed environmentProven ability of supporting and influence client groupStrong delegation, organizational and communication (verbal and written) skillsA history of successful talent assessment and associate developmentFlexibility, adaptability and comfort working in the gray in a fast-paced environmentDemonstrated strong strategic and paradoxical thinkingHistory of follow-through and effective prioritizationStrong Excel and Word skillsAbility to quickly adapt and use new computer systemsPreferred knowledge of off-price retailBenefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.Location: USA Buying Office Los Angeles CA