Snack Bar Attendant - Alcatraz Cruises

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group's Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systemsHornblower Group's subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group's global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group's additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.


Position Summary:

Alcatraz City Cruises Snack Bar attendants are responsible for customer service, food preparation, cashiering and general Snack Bar cleanliness and maintenance. As a Snack Bar attendant, you love helping people and are patient when it comes to answering any questions. As a team member you appreciate teamwork and a fast-paced environment. Company-paid benefits with $0 employee premium.

Duties and Responsibilities:

• Greet guests in a friendly and professional manner.
• Take food and beverage orders from guests.
• Selects requested food and beverage items from serving and storage areas and assembles items as needed.
• Upsell products when serving guests; build guest awareness of various offerings/products in all areas of Food and Beverage.
• Prepares hot and cold beverages according to department procedures.
• Complies with all health and safety regulations and food safety department practices.
• Maintains clean and safe eating and serving areas.
• Efficiently stocks and supplies food and non-food products according to department procedures.
• Operate all necessary snack bar equipment.
• Restock and clean snack bar after every shift.
• Accurately processes and finalizes cash and credit card receipts according to department procedures.
• Executes responsible cash handling and proper point of sale processes.
• Drops cash banks responsibly, and as required when working with cash banks, point of sale and ticketing systems.
• Assists guests with questions regarding SF and Alcatraz.
• Assists in all facets of Food and Beverage as needed.
• Participates in Respect Our Planet practices while on duty.
• Additional job duties as assigned.

Requirements & Qualifications:

• CA Food Handlers Card
• CA Responsible Alcohol Server Certificate
• Transportation Workers Identification Credential (TWIC)
• Cash handling experience
• Customer service experience
• Ability to work on a moving boat for the entire 8-hour shift
• Open schedule and ability to work any assigned schedule, including holidays and weekends
• Ability to work a shift that may start as early at 7:45 am or end as late as 10:45 pm. Shifts are 8 hours.
• Must be able to pass US Coast Guard required drug test.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


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The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.