Field Service Engineer III (Philadelphia Metro Area, S. Jersey, Delaware)

Job Description

Job Description

Cenero employees are truly empowered to innovate at every level, in every function. We hire high energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing and having fun!

OPPORTUNITY SUMMARY  

The Field Service Engineer III would be responsible for diagnosing and repairing various types of audiovisual, videoconferencing and IT related systems. Thinking independently and working within the specified guidelines with minimal supervision, the FSE III will effectively interact with employees, customers, and colleagues, demonstrating the ability to successfully handle multiple tasks and projects. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Provide technical support of audiovisual, videoconferencing, and IT systems
• Diagnose audiovisual, videoconferencing, and IT related system problems
• Resolve system auto-generated Service Tickets
• Repair audiovisual, videoconferencing, and IT related systems, including re-terminating various cables
• Travel to up to 2 client sites per day, 8am-12pm & 1pm-5pm
• Provide remote end-user and concierge AV & IT system support
• Configure and program equipment for a various applications
• Interface with manufacturers to identify and resolve issues
• Make recommendations as to whether it is better to repair or replace a defective product
• Effectively communicate and document activities such as keeping records up to date and entering accurate time sheet information
• Deliver technical training and guidance to clients as well as Cenero personnel
• Provide professional customer service including rapidly building technical credibility with clients via superior knowledge and service
• Professionally represent Cenero with Senior-level clients showing empathy, patience, and competence
• Clearly communicate complex technical concepts to peers, clients, and management
• Respond to notifications in a timely manner
• Maintain a positive work attitude, strong work ethic, and embrace a team centric environment

  QUALIFICATIONS  

• Bachelor's degree (B. S.) from a four-year college or university in an appropriate field or equivalent on-the-job experience 

• At least two years of related experience and/or training; or equivalent combination of education and experience 

• Knowledge of various types of audiovisual and related systems including switchers, projectors, Blu-ray players, displays, digital signage, microphones, speakers, etc. 

• General Knowledge of ISDN T1/E1, Ethernet and H.320, H.323 and SIP protocols 

• General knowledge of TCP/IP networking, switches, routers, firewalls and AV over IP 

• General knowledge of computers (Windows based) and office software 

• Strong attention to detail and organizational skills are required 

• Must be a self-starter with the ability to work independently or part of a team 

• Strong time management, prioritization and both analytical and diagnostic skills are required 

• Must possess exceptional written, oral and interpersonal communication skills 

• Valid Driver's License with minimum of 3 years clean driving record 

• Audiovisual installation and venue/event management experience is preferred 

• Applicable manufacturer trainings and certifications are preferred 

  CERTIFICATES, LICENSES, REGISTRATIONS:  

• CTS General Certification, preferred
• Biamp Tesira Forte
• QSC Level 1 Certification preferred
• Crestron Toolbox and CTI-P101 Certificate or higher, preferred
• Crestron DMC-E-4K Certification, preferred
• Dante Level 1, preferred
• Other applicable industry certifications and training as required. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

HEALTH BENEFITS AND PERKS  

• Industry-leading healthcare coverage begins on your first day of employment. We offer a PPO or a HDHP which includes medical, dental, vision, and prescription coverage
• Contribute to your financial security with savings and a 401K Investment plan with company match
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Dependent Care Spending Account (DCA)
• 100% Company paid Life insurance for employees
• 100% Company paid Short Term Disability
• Optional Long Term Disability
• Enjoy paid vacation time and paid holidays annually.
• Paid Time Off awarded at hire
• On-site gym, weight room, locker room
• Augment your education with tuition assistance programs.
• Opportunities to network and connect
• Lucrative Employee Referral program
• Delicious Free coffee

COMPENSATION TRANSPARENCY  

The salary range for a Field Service Engineer III can range from $69,500 to $95,750. The actual amount to be offered to the successful candidate will be within that range. Individual pay is determined by different factors, including work experience, geographic location, job-related skills, education level, position specific technical certifications, and additional trainings completed. All health and wellness benefits will begin on Day 1 of employment. There is no mandatory 90-day waiting period. 

COMPANY INFORMATION  

Since 1999, Cenero has helped organizations gain a competitive edge by leveraging audio visual and conferencing technology as productivity tools. Our extensive knowledge of Audio-Visual Systems, Video Conferencing and Network Infrastructure delivers solutions that improve communication and drive efficiency throughout the client’s organization. The right technology can make or break a video meeting. Smart AV solutions can offer both in-office and remote participants an equal seat at the table, so everyone can engage and interact easily and comfortably. AI–informed technology can improve audio, video and interactive experiences, creating a consistency across spaces and seamlessly connecting remote teams. 

Our Constant Connect solution is a suite of managed services that assures technology readiness for all collaboration spaces. The suite includes:

• Proactive Managed Services identify and solve issues after meetings even start
• UC Proactive Managed Services monitors rooms and UC platforms like Teams and Zoom to keep spaces fully functional
• Reactive Managed Services provide immediate assistance for all tech issues
• An Analytics Dashboard provides detailed data for more informed business planning
• AV Staffing Services provide on-site support of complex AV technology

We are growing rapidly, and our recent acquisition by Ricoh in October 2022 has accelerated our growth. This acquisition will help RICOH support its customers with their growing number of offices, meeting rooms, and learning spaces that are quickly being modified to support hybrid working and learning models. Cenero has a new headquarters building in Malvern, PA, and 4 other U.S. offices. (New York, Washington DC, Charlotte, and Dallas) We offer a range of flexible AV solutions that improve communication, drive productivity, and empower collaboration. Our suite of solutions includes systems design and delivery, as well as managed services, which fits in perfectly with Ricoh's portfolio of digital workplace solutions.

At Cenero, we have a vibrant corporate culture which focuses on work/life balance. Cenero has won numerous awards including Best Place to Work and Inc Magazine’s List of the 5000 Fastest Growing Companies (both awards 4 times). You can choose from a broad selection of medical, dental, vision, life insurance, and disability insurance options. You can contribute to your financial security with a Retirement Savings Plan (401K) with a company match. You can augment your education with tuition assistance programs. Enjoy paid vacation time and paid holidays annually. All of your benefits begin on Day One of employment. 

Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Direct candidates only. HLH No employment agencies or third-party resumes will be accepted.